Product Operations Manager - Local Services & UX Research

TikTok; San Jose (CA); On-site; USD 108,000 - 209,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Parental leave

Short-term and long-term disability

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time

Job summary

TikTok Local Services is seeking a detail-oriented professional to drive competitive research and UX evaluation for POI products in the US market. You will collaborate with product and labeling teams to define evaluation standards and ensure high-quality outputs.

Minimum 3 years in data labeling or user research, strong project management, and cross-time-zone coordination are required. This role supports TikTok’s Local Services expansion in the US.

Qualifications

• Bachelor’s degree or above.
• Minimum 3 years of working experience in data labeling, user research or related fields.
• Strong project management skills and excellent cross-team communication & coordination capabilities. Prior experience collaborating across time zones is preferred.

Responsibilities

• Research the launches and iteration updates of key competitors in maps, delivery and location services industry; propose product recommendations and matched solutions for diverse business scenarios.
• Conduct user experience evaluation and research on POI products for TikTok US business; formulate data evaluation standards; collaborate with product and labeling teams to iterate evaluation capabilities and deliver evaluation results.

Skills

Project management

Cross-team communication

Coordination across time zones

Education

Bachelor’s degree or above

Job description

TikTok Local Services is seeking a detail-oriented professional to drive competitive research and UX evaluation for POI products in the US market. You will collaborate with product and labeling teams to define evaluation standards and ensure high-quality outputs.

Minimum 3 years in data labeling or user research, strong project management, and cross-time-zone coordination are required. This role supports TikTok’s Local Services expansion in the US.