Product Operations Lead - Customer-Driven Impact

Ramp; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment

Wellness stipend

Travel budget

Weekly coffee stipend

Medical insurance

One Medical membership

Job summary

Ramp is seeking a Product Operations professional to join its NYC HQ and help shape the roadmap for a growing FinTech product suite. You will work with product managers, engineers, design, data, and customer-facing teams to deliver new features that scale for a massive, expanding customer base.

You will own operations for a meaningful product set, build scalable processes, and collaborate with partners and vendors to drive impact. This role requires 2 days/week in-person in NYC.

Qualifications

• 2+ years in product management, product operations, or strategy roles.
• Experience leading complex initiatives across multiple teams.
• Root-cause thinking to drive durable improvements.
• Translate qualitative and quantitative feedback into product recommendations.
• Direct customer interaction through feedback requests or user research.
• Mentor junior teammates with constructive feedback.
• Excellent written and verbal communication tailored to audiences.
• Able to translate data into insights and action, including SQL queries.
• Comfort with ambiguity and self-direction.

Responsibilities

• Represent the voice of the customer within your product space and connect customer experience to product and engineering teams.
• Own meaningful company-wide initiatives to scale Ramp and create reliable processes.
• Create high-leverage product analytics to surface opportunities for improving performance and usability.
• Support product releases with documentation, enablement, and context sharing.
• Aid in incident identification and resolution through robust tooling and processes.
• Manage our operational relationship with partners and vendors, including SLAs and performance assessments.

Skills

Product management

Product operations

Strategy

Cross-functional

SQL

Data analysis

Customer interviews

Leadership

Communication

Ambiguity

Retool

Python

Java

React

Tools

Retool

Python

Java

React

Job description

Ramp is seeking a Product Operations professional to join its NYC HQ and help shape the roadmap for a growing FinTech product suite. You will work with product managers, engineers, design, data, and customer-facing teams to deliver new features that scale for a massive, expanding customer base.

You will own operations for a meaningful product set, build scalable processes, and collaborate with partners and vendors to drive impact. This role requires 2 days/week in-person in NYC.