Product Operations Analyst — AI Workflow Delivery Lead

Abstract; New York (NY); Sur place; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Autonomy

Mentorship — direct line to CEO/CTO

Unlimited PTO and sick leave

Health insurance

Résumé du poste

Abstract in New York is seeking a Product Operations Analyst to own end-to-end delivery of Abstract Workers—AI agents that automate workflows for legal, government affairs, tax, and compliance teams. You’ll lead discovery, manage the build pipeline in Linear, and ensure reliable data flows with engineers.

You’ll test with real data, articulate tradeoffs, and help grow early customers into multi-Worker accounts, while prioritizing scope with the AE team for realistic commitments.

Qualifications

• 2–5 years professional experience with fast learning and comfort in ambiguity.
• Strong people skills and ability to explain technical concepts in plain English.
• Comfort with APIs, databases, and basic data flows.
• Project management instincts and ability to flag blockers early.
• Bias toward action and ownership from discovery to resolution.

Responsabilités

• Lead discovery calls to surface painful workflows and synthesize them into clean, buildable Workers.
• Own the build pipeline in Linear — break down scope, flag dependencies with engineering, and update customers weekly.
• Talk credibly with engineers about connectors, data pipelines, and reliability — and translate build tradeoffs for customers.
• Test every Worker before go-live with the customer’s real data — catch hallucinations, broken links, and malformed output.
• Build customer confidence by explaining the gates, source‑tracing, and human controls behind every Worker.
• Spot the next Worker after the first one lands and grow early customers into multi‑Worker accounts.
• Help the account executive (AE) team prioritize scopes — quick wins versus complex builds — so the team never overcommits

Connaissances

2-5 years experience

People skills

APIs & databases

Project management

Bias toward action

Ownership mentality

Outils

Linear

Jira

Asana

Description du poste

Abstract in New York is seeking a Product Operations Analyst to own end-to-end delivery of Abstract Workers—AI agents that automate workflows for legal, government affairs, tax, and compliance teams. You’ll lead discovery, manage the build pipeline in Linear, and ensure reliable data flows with engineers.

You’ll test with real data, articulate tradeoffs, and help grow early customers into multi-Worker accounts, while prioritizing scope with the AE team for realistic commitments.