Product Operations Analyst

Washington Abstract Inc.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Health insurance + dental/vision +life

Job summary

Abstract is seeking a Product Operations Analyst in New York City to own the delivery pipeline for Abstract Workers—AI agents that automate workflows for legal, government affairs, tax, and compliance teams. You will lead discovery calls, break down scope, manage dependencies, and ensure reliable data flows across the build.

You will test workflows with real customer data, explain build tradeoffs to both engineers and customers, and help grow early customers into multi-Worker accounts while

Qualifications

• 2–5 years professional experience with fast learning and comfort in ambiguity.
• Strong people skills with thoughtful questions, active listening and plain-English explanations.
• Comfort with APIs, databases, and basic data flows.
• Project management instincts with systems, checklists and blockers.

Responsibilities

• Lead discovery calls to surface painful workflows and translate them into buildable Workers.
• Own the build pipeline in Linear, break down scope and manage dependencies with engineering.
• Explain connectors, data pipelines and reliability to engineers and customers.
• Test every Worker before go-live with real data to catch hallucinations and broken links.
• Build customer confidence by describing gates, source-tracing and human controls.
• Spot the next Worker and grow early customers into multi-Worker accounts.
• Help the AE team prioritize scope and avoid overcommitment.

Skills

Fast learning

Ambiguity comfort

People skills

APIs and databases

Project management

Bias toward action

Ownership mentality

Linear

Jira

Asana

Tools

Linear

Jira

Asana

Job description

Product Hybrid — New York City, NY Full Time

Product Operations Analyst

Own end-to-end delivery of Abstract Workers — AI agents that automate workflows for legal, government affairs, tax, and compliance teams. Discovery to launch.

What you'll do

• Lead discovery calls to surface painful workflows and synthesize them into clean, buildable Workers
• Own the build pipeline in Linear — break down scope, flag dependencies with engineering, and update customers weekly
• Talk credibly with engineers about connectors, data pipelines, and reliability — and translate build tradeoffs for customers
• Test every Worker before go-live with the customer's real data — catch hallucinations, broken links, and malformed output
• Build customer confidence by explaining the gates, source-tracing, and human controls behind every Worker
• Spot the next Worker after the first one lands and grow early customers into multi-Worker accounts
• Help the account executive (AE) team prioritize scopes — quick wins versus complex builds — so the team never overcommits

What we're looking for

• 2–5 years professional experience with fast learning and comfort in ambiguity
• Strong people skills — thoughtful questions, active listening, plain-English technical explanations
• Comfort with APIs, databases, and basic data flows
• Project management instincts — systems, checklists, early blocker flags, closed loops
• Bias toward action without perfect information
• Ownership mentality from problem discovery through resolution

Nice to have

• Experience in government affairs, legal, compliance, policy, or regulatory roles
• Prior customer success, implementation, or solutions engineering experience at a B2B SaaS company
• Familiarity with AI/ML products or agents — even as a heavy user of Claude or ChatGPT
• Experience managing projects in Linear, Jira, or Asana

Compensation

• Autonomy — you own the customer implementation pipeline, no micromanagement
• Mentorship — direct line to Patrick Utz (CEO) and Alan Feuerlein (CTO)
• Unlimited PTO and sick leave, plus paid federal holidays
• Health insurance (Anthem PPO), full dental and vision, and Guardian basic life