Product Manager, Therapy Services Operations

Ladders; United States; Remote; USD 108,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement savings plan

Flexible Spending Accounts

Educational assistance programs

Paid time off 20–35 days + holidays +

Employee Assistance Program (EAP) and

Job summary

Ladders is seeking a Product Manager, Therapy Services Operations to drive cross-functional programs that support service innovation, pilot execution, launch readiness, and scale-up across a global healthcare environment.

In this remote role, you will partner with regional and global stakeholders to keep workstreams aligned, manage program governance, and translate operational priorities into execution plans that deliver measurable improvements in performance and successful market expansions.

Qualifications

• Bachelor's degree in Business, Engineering, Healthcare Administration, Information Systems, or related field.
• 5+ years of experience in project management, product operations, digital health, service operations, or related functions.
• Demonstrated experience leading complex cross-functional programs in a global environment.
• Experience launching and scaling products, services, or customer success programs.
• Strong understanding of operational processes, governance, and organizational design.

Responsibilities

• Manage cross-functional programs that support service innovation, pilot execution, launch preparation, and scale-up activities.
• Develop and maintain detailed project plans, timelines, risk registers, issue logs, and stakeholder communications.
• Coordinate activities across global and regional teams to ensure alignment and timely execution of program milestones.
• Support governance processes, leadership reviews, and decision-making forums through preparation of program updates and recommendations.
• Track progress against objectives and elevate risks, dependencies, and resource constraints as needed.
• Support operational readiness planning for new service launches and market expansions.
• Monitor launch performance and gather feedback to identify opportunities for process improvement and optimization.

Skills

Cross-functional leadership

Project management

Stakeholder management

Strategic planning

Communication

Analytical thinking

Governance

Education

Bachelor's degree

Job description

For our client, we are seeking a Product Manager, Therapy Services Operations to join the team of a leader in the Healthcare space. This role will drive cross-functional programs that support service innovation, pilot execution, launch readiness, and scale-up activities across a global healthcare environment. The position will partner closely with regional and global stakeholders to keep workstreams aligned, manage program governance, and help translate operational priorities into clear execution plans. Success in this role will come from bringing structure to complex initiatives, improving operational performance, and enabling smooth launches of new services and market expansions.

Location: Remote

Compensation: $108,000 – $135,000 annually

Responsibilities

• Manage cross-functional programs that support service innovation, pilot execution, launch preparation, and scale-up activities.
• Develop and maintain detailed project plans, timelines, risk registers, issue logs, and stakeholder communications.
• Coordinate activities across global and regional teams to ensure alignment and timely execution of program milestones.
• Support governance processes, leadership reviews, and decision-making forums through preparation of program updates and recommendations.
• Track progress against objectives and elevate risks, dependencies, and resource constraints as needed.
• Support operational readiness planning for new service launches and market expansions.
• Monitor launch performance and gather feedback to identify opportunities for process improvement and optimization.

Qualifications

• Bachelor's degree in Business, Engineering, Healthcare Administration, Information Systems, or a related field.
• 5+ years of experience in project management, product operations, digital health, service operations, or related functions.
• Demonstrated experience leading complex cross-functional programs in a global environment.
• Experience launching and scaling products, services, or customer success programs.
• Strong understanding of operational processes, governance, and organizational design.
• Excellent stakeholder management, communication, and influencing skills.
• Strong analytical, problem-solving, and project management capabilities.

Benefits

• Medical, dental, and vision coverage starting on day one.
• 401(k) retirement savings plan with robust investment options and financial education.
• Flexible Spending Accounts and educational assistance programs.
• Paid time off ranging from 20 to 35 days based on length of service, plus paid holidays and parental leave.
• Employee Assistance Program (EAP) and childcare benefits.

Our client is an equal opportunity employer.