Associate Director, Project Management, Patient Support Program Operations

Ladders; United States; Remote; USD 177,000 - 221,000; Full time

Benefits offered by this job

Competitive cash compensation and flex

Equity awards

Health, dental, vision insurance

Learning and development opportunities

Remote work flexibility

Job summary

Ladders is seeking an Associate Director for Project Management, Patient Support Program Operations. The role is remote and focused on launching and governing patient support programs with rigorous documentation, reporting, and vendor oversight.

You will partner with internal and external stakeholders to drive priorities, reduce execution risk, and ensure timely delivery of services that enable patient access. Strong PM and governance experience are essential.

Qualifications

• Bachelor's degree required.
• 8–11 years of patient services or hub operations experience.
• 3+ years of project management experience.
• Experience with cross-functional healthcare programs and documentation governance.
• Vendor relationship management experience.

Responsibilities

• Lead hub-related launches and operational improvements with accountability for outcomes.
• Set execution priorities and manage risks within scope and budgets.
• Own the lifecycle of program documentation and patient support materials.
• Establish documentation standards and ensure compliance with approved materials.
• Own reporting requirements and deliver actionable insights into patient access and service delivery.
• Lead internal governance forums to drive decisions and resolve barriers.
• Oversee vendor performance and ensure operational readiness for launches.

Skills

Project management

Vendor management

Governance

Cross-functional collaboration

Patient services knowledge

Education

Bachelor's degree

Job description

For our client, we are seeking a Associate Director, Project Management, Patient Support Program Operations to join the team of a leader in the Pharmaceuticals & Biotech space.

This role will lead cross-functional execution for patient support and hub operations initiatives, with a strong focus on launch readiness, governance, and operational improvement. The Associate Director will partner closely with internal stakeholders and external vendors to ensure documentation, reporting, and service deliverables are managed with rigor and delivered on time. Success in this position will come from driving clear priorities, reducing execution risk, and enabling smooth patient access operations.

Location: Remote

Compensation: $177,000 – $221,000 annually

Responsibilities

• Lead hub-related launches and operational improvements with accountability for outcomes
• Set execution priorities and manage risks within approved scope and budgets
• Own the lifecycle of program documentation and patient support materials
• Establish documentation standards and ensure compliance with approved materials
• Own reporting requirements and deliver actionable insights into patient access and service delivery
• Lead internal governance forums to drive decisions and resolve barriers
• Oversee vendor performance and ensure operational readiness for launches
  
  

Qualifications

• Bachelor's degree required
• 8-11 years of experience in patient services, hub operations, or related fields
• 3+ years of project management experience
• Experience with cross-functional healthcare programs and documentation governance
• Proven ability to manage vendor relationships and service deliverables
  
  

Benefits

• Competitive cash compensation and robust equity awards
• Strong benefits package including health, dental, and vision insurance
• Significant learning and development opportunities
• Flexible work arrangements, including remote options
  
  

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.