Product Manager — Sales Lead Management (Salesforce)

Upbound Group Inc.; Plano (TX); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Upbound Group Inc. in Plano, TX is seeking a Product Manager, Sales Lead Management to own how customer leads move from first interest to a signed rental agreement across online and in-store channels.

Built on Salesforce, this role connects Acima and Rent-A-Center customer intent to the right associate at the right time with the context needed to close. You will design end-to-end lead workflows, collaborate with Store Operations, Sales, and regional leadership, and ship scalable Salesforce

Qualifications

• 3–5+ years of product management experience building CRM/lead management products.
• Hands-on experience with Salesforce (Sales Cloud/Service Cloud) and lead/opportunity objects, flows, routing.
• Experience with chat, text, and IVA CX tooling and automation/AI workflows.
• Design workflows spanning digital and in-store channels, including handoffs.
• Data-driven decisions using funnel analysis and conversion metrics.
• Partner with Sales or Store Operations to understand frontline workflows.
• Ability to write clear, actionable requirements for engineering.
• Proven end-to-end product ownership from idea through launch.
• Organized, proactive, and able to navigate ambiguity.
• Bachelor's degree or equivalent practical experience.

Responsabilités

• Own and evolve the Sales Lead Management roadmap on Salesforce across online and in-store channels.
• Expand CX tooling across chat, text, and IVA channels with automation capabilities.
• Design end-to-end lead workflows connecting digital intent to in-store action.
• Translate frontline needs into clear requirements for engineering and Salesforce teams.
• Collaborate with Engineering, Salesforce, Analytics to ship scalable solutions.
• Establish and track metrics like lead response time, conversion, and handoff quality.
• Communicate strategy, progress, risks, and insights to leadership.

Connaissances

Product management

Salesforce

Data-driven decisions

Cross-functional collaboration

CRM/lead management

Experimentation

Requirements writing

Product lifecycle management

Formation

Bachelor's degree or equivalent

Outils

Salesforce (Sales Cloud/Service Cloud)

Description du poste

Upbound Group Inc. in Plano, TX is seeking a Product Manager, Sales Lead Management to own how customer leads move from first interest to a signed rental agreement across online and in-store channels.

Built on Salesforce, this role connects Acima and Rent-A-Center customer intent to the right associate at the right time with the context needed to close. You will design end-to-end lead workflows, collaborate with Store Operations, Sales, and regional leadership, and ship scalable Salesforce