Product Manager - Salesforce Lead Management & Omnichannel

Upbound Group; Plano (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Upbound Group is seeking a Product Manager, Sales Lead Management to own how customer leads move from first interest to a signed rental agreement across online and in-store channels, built on Salesforce. You will design end-to-end lead workflows, collaborate with Store Operations and Sales, and work with Engineering, Analytics, and Data to deliver scalable solutions within the Salesforce ecosystem.

The role emphasizes data-driven decisions, experimentation, and balancing workload, customer

Qualifications

• Experience building and improving CRM, sales, or lead management products.
• Hands-on Salesforce experience, with familiarity with lead/opportunity objects, flows, and routing.
• Experience with customer experience tooling across chat, text, and IVA platforms, including automation and AI-driven workflows.

Responsibilities

• Own and evolve the Sales Lead Management roadmap on Salesforce, including lead capture, routing, assignment, and follow-up.
• Design end-to-end lead workflows connecting digital intent to in-store actions.
• Collaborate with Store Ops, Sales, and leadership to translate frontline workflows into clear requirements.

Skills

CRM strategy

Lead management

Data analysis

Cross-functional collaboration

Product management

Requirements writing

Education

Bachelor's degree

Tools

Sales Cloud

Salesforce

Workflow automation

Job description

Upbound Group is seeking a Product Manager, Sales Lead Management to own how customer leads move from first interest to a signed rental agreement across online and in-store channels, built on Salesforce. You will design end-to-end lead workflows, collaborate with Store Operations and Sales, and work with Engineering, Analytics, and Data to deliver scalable solutions within the Salesforce ecosystem.

The role emphasizes data-driven decisions, experimentation, and balancing workload, customer