Product Manager – Entitlements & Billing

Box; San Francisco (CA); Hybrid; USD 160,000 - 190,000; Full time

Job summary

Box, a leader in Intelligent Content Management, is seeking a Product Manager for Entitlements and Billing based in the Bay Area (Redwood City). You’ll own the end-to-end customer journey from purchase through usage and invoicing, shaping self-serve and sales-led billing.

Collaborate with Engineering, Design, Sales, Pricing, and Revenue Operations to implement checkout flows, usage policies, and analytics. Requirements include 5–8 years in product management, strong communication, and

Qualifications

• 5–8 years of product management experience, including hands-on work with entitlements, licensing and billing.
• Proven PM experience: customer-facing, GTM enablement, and deal support with measurable outcomes.
• Strong technical fluency to partner with engineering, owning cross-system architecture decisions.
• Track record of navigating senior stakeholders and prioritizing effectively in ambiguous, high‑impact spaces.
• Customer-obsessed communicator who can synthesize feedback into crisp product decisions and clear narratives.
• Based in the Bay Area with ability to work from Box’s Redwood City office.

Responsibilities

• Lead product strategy for entitlements and billing, connecting self-serve and sales-led journeys for customer experience from purchase through usage, overage, and reporting.
• Prioritize improvements to how customers buy, upgrade, downgrade, and cancel when usage is part of the plan; partner with Engineering and Design to deliver those changes through checkout, trial-to-paid, contract, and entitlement flows.
• Partner with customers, Sales, SEs, and post-sales to understand use cases and pain points; translate insights into requirements for allotments, overage policy, alerts, and admin reporting.
• Treat usage, entitlement, and invoice data as a product surface: ensuring data integrity with established controls — reconciliation, auditability, and clear definitions.
• Own the Product platform for new consumption based billing features.
• Collaborate with Build, Pricing, Finance, and Revenue Operations on packaging and catalog updates, to take features with plan and price changes to market.
• Align senior stakeholders and field teams by triaging requests, setting focus, and communicating trade-offs and impact.
• Enable GTM with positioning, value narratives, and deal support so GTM can speak to usage, overages, and upgrades with confidence

Skills

Product management

Entitlements & billing

Licensing

GTM enablement

Stakeholder management

Cross-system architecture

Customer communication

Job description

Box, a leader in Intelligent Content Management, is seeking a Product Manager for Entitlements and Billing based in the Bay Area (Redwood City). You’ll own the end-to-end customer journey from purchase through usage and invoicing, shaping self-serve and sales-led billing.

Collaborate with Engineering, Design, Sales, Pricing, and Revenue Operations to implement checkout flows, usage policies, and analytics. Requirements include 5–8 years in product management, strong communication, and