Staff Product Manager, Billing & Entitlements

Box; San Francisco (CA); Hybrid; USD 160,000 - 190,000; Full time

Job summary

Box, a leader in Intelligent Content Management, is seeking a Product Manager for Entitlements and Billing based in the Bay Area (Redwood City). You’ll own the end-to-end customer journey from purchase through usage and invoicing, shaping self-serve and sales-led billing.

Collaborate with Engineering, Design, Sales, Pricing, and Revenue Operations to implement checkout flows, usage policies, and analytics. Requirements include 5–8 years in product management, strong communication, and

Qualifications

• 5–8 years of product management experience, including hands-on work with entitlements, licensing and billing.
• Proven PM experience: customer-facing, GTM enablement, and deal support with measurable outcomes.
• Strong technical fluency to partner with engineering, owning cross-system architecture decisions.
• Track record of navigating senior stakeholders and prioritizing effectively in ambiguous, high‑impact spaces.
• Customer-obsessed communicator who can synthesize feedback into crisp product decisions and clear narratives.
• Based in the Bay Area with ability to work from Box’s Redwood City office.

Responsibilities

• Lead product strategy for entitlements and billing, connecting self-serve and sales-led journeys for customer experience from purchase through usage, overage, and reporting.
• Prioritize improvements to how customers buy, upgrade, downgrade, and cancel when usage is part of the plan; partner with Engineering and Design to deliver those changes through checkout, trial-to-paid, contract, and entitlement flows.
• Partner with customers, Sales, SEs, and post-sales to understand use cases and pain points; translate insights into requirements for allotments, overage policy, alerts, and admin reporting.
• Treat usage, entitlement, and invoice data as a product surface: ensuring data integrity with established controls — reconciliation, auditability, and clear definitions.
• Own the Product platform for new consumption based billing features.
• Collaborate with Build, Pricing, Finance, and Revenue Operations on packaging and catalog updates, to take features with plan and price changes to market.
• Align senior stakeholders and field teams by triaging requests, setting focus, and communicating trade-offs and impact.
• Enable GTM with positioning, value narratives, and deal support so GTM can speak to usage, overages, and upgrades with confidence

Skills

Product management

Entitlements & billing

Licensing

GTM enablement

Stakeholder management

Cross-system architecture

Customer communication

Job description

Redwood City, CA, United States

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

As the Product Manager for Entitlements and Billing (Redwood City–based), you’ll represent the voice of the customer, partner closely with Product, Build, GTM and enterprise systems teams to scale the business.

Own how Box sells, entitles, and bills for both subscription plans and usage. You will define the customer and GTM experience from purchase through usage, overage, and reporting — across self-serve and sales-led motions — so customers understand what they get, what they used, and what they will be charged.

WHAT YOU’LL DO

• Lead product strategy for entitlements and billing, connecting self-serve and sales-led journeys for customer experience from purchase through usage, overage, and reporting.
• Prioritize improvements to how customers buy, upgrade, downgrade, and cancel when usage is part of the plan; partner with Engineering and Design to deliver those changes through checkout, trial-to-paid, contract, and entitlement flows.
• Partner with customers, Sales, SEs, and post-sales to understand use cases and pain points; collaborate with Product teams to translate insights into requirements for allotments, overage policy, alerts, and admin reporting.
• Treat usage, entitlement, and invoice data as a product surface: ensuring data integrity with established controls — reconciliation, auditability, and clear definitions.
• Own the Product platform for new consumption based billing features.
• Collaborate with Build, Pricing, Finance, and Revenue Operations on packaging and catalog updates, to take features with plan and price changes to market.
• Align senior stakeholders and field teams by triaging requests, setting focus, and communicating trade-offs and impact.
• Enable GTM with positioning, value narratives, and deal support so GTM can speak to usage, overages, and upgrades with confidence

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• 5–8 years of product management experience, including hands‑on work with entitlements, licensing and billing
• Proven PM experience: customer-facing, GTM enablement, and deal support with measurable outcomes.
• Strong technical fluency to partner with engineering , owning cross-system architecture decisions
• Track record of navigating senior stakeholders and prioritizing effectively in ambiguous, high‑impact spaces.
• Customer-obsessed communicator who can synthesize feedback into crisp product decisions and clear narratives.
• Based in the Bay Area with ability to work from Box’s Redwood City office.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here .

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here .

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here .

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks.