Program Manager, Consumption Products – Monetization Ops

Box; United States; Hybrid; USD 113,000 - 142,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Box is pursuing a Program Manager, Consumption Products to own day-to-day operations for an early-stage, high-priority business. You will bridge product, analytics, billing, and customer teams to monetize AI Units and scale consumption-based models across Box.

You will report to the VP, Renewals and Consumption and collaborate with senior leaders across Product Management, Data Engineering, Billing, Marketing, and Accounts to drive actionable, data-driven decisions.

Qualifications

• 4+ years of experience in management consulting, program management, operations, or cross-functional roles.
• Strong understanding of SaaS business models and consumption-based pricing.
• Experience performing quantitative analyses and interpreting data.

Responsibilities

• Own the customer-facing consumption program at Box globally.
• Monitor usage, identify action items, and drive resolutions with stakeholders.
• Coordinate operational actions including exception handling and billing data provisioning.
• Provide guidance on program mechanics and commercial considerations to Account Teams.
• Collaborate with analytics and product teams to explore new usage patterns and reporting capabilities.
• Maintain updated playbooks and customer-facing guidance while aligning with product and billing teams.
• Lead expansion of consumption billing to new Box products.

Skills

Program management

Operations

SaaS knowledge

Consumption-based pricing

AI-driven products

Quantitative analysis

Clear communication

Attention to detail

Job description

Box is pursuing a Program Manager, Consumption Products to own day-to-day operations for an early-stage, high-priority business. You will bridge product, analytics, billing, and customer teams to monetize AI Units and scale consumption-based models across Box.

You will report to the VP, Renewals and Consumption and collaborate with senior leaders across Product Management, Data Engineering, Billing, Marketing, and Accounts to drive actionable, data-driven decisions.