Product Manager, Core Agent Platform & CX AI

Siena; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Equity / stock grants

Tools budget for AI products

Job summary

Siena seeks a Product Manager, Core Agent Platform to own and evolve the platform that powers our agent stack. You will oversee roadmap, experiments, and performance measurements, collaborating with engineering, deployment, and customers.

You will both build and specify features, turning field feedback into product decisions. You will drive structured tests, dashboards, and customer demos, translating insights into concrete enhancements while maintaining a strong customer focus and ownership

Qualifications

• 3+ years as a PM in CX, ecommerce, helpdesk or AI automation.
• Technical fluency: explain how webhooks, OAuth and integrations work and have made product decisions around them.
• AI-native builder: you use tools like Claude, Cursor or v0 daily and have prototyped your own product ideas with them.

Responsibilities

• Own the core agent platform end to end, including the roadmap and the day-to-day product decisions.
• Build and ship evaluation, testing and monitoring systems that improve agent performance.
• Design and run structured experiments and A/B tests across agent workflows.
• Give customers clear visibility into how their agents are performing.
• Prototype your own ideas with coding agents and ship them where possible.

Skills

CX product management

Webhooks/OAuth integrations

AI-native tooling

Tools

Claude AI

Cursor

v0

Job description

Siena seeks a Product Manager, Core Agent Platform to own and evolve the platform that powers our agent stack. You will oversee roadmap, experiments, and performance measurements, collaborating with engineering, deployment, and customers.

You will both build and specify features, turning field feedback into product decisions. You will drive structured tests, dashboards, and customer demos, translating insights into concrete enhancements while maintaining a strong customer focus and ownership