Senior PM, Core Agent Platform & CX

Siena AI; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Equity or stock grants

Learning budget

Premium AI tools accounts

Job summary

Siena AI is seeking a Product Manager for the Core Agent Platform to own the platform used by a connected multi-agent stack. You will shape capabilities, metrics, and future directions, while collaborating with engineering, deployment, and customers.

You will build and specify features and run experiments to improve agent performance. You will work in a remote, async-first team environment, with direct customer engagement and a focus on tangible outcomes, equity, and continuous learning.

Qualifications

• 3+ years as a PM in CX, ecommerce, helpdesk or AI automation.
• Technical fluency: explain how webhooks, OAuth and integrations work and have made product decisions around them.
• AI-native builder: you use tools like Claude, Cursor or v0 daily and have prototyped your own product ideas with them.

Responsibilities

• Own the core agent platform end to end, including the roadmap and the day-to-day product decisions.
• Build and ship evaluation, testing and monitoring systems that improve agent performance over time.
• Design and run structured experiments and AB tests across agent workflows.
• Give customers visibility into agent performance.
• Prototype ideas with coding agents and ship them where you can.
• Work with customers and deployment to translate field insights into product.

Skills

CX focus

Ecommerce

AI automation

Education

Bachelor's degree in a relevant field

Tools

Claude

Cursor

v0

Job description

Siena AI is seeking a Product Manager for the Core Agent Platform to own the platform used by a connected multi-agent stack. You will shape capabilities, metrics, and future directions, while collaborating with engineering, deployment, and customers.

You will build and specify features and run experiments to improve agent performance. You will work in a remote, async-first team environment, with direct customer engagement and a focus on tangible outcomes, equity, and continuous learning.