End-to-End Platform Engineer, AI-Driven

Silver.dev; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Equity

Learning budget

AI Fluency

Job summary

Siena is the Agent of Record for consumer brands. This role tackles the hardest production problems end to end, from a webhook stopping to a misbehaving parameter to a reconciliation report. You will work directly with customers to diagnose, fix, and automate so issues don’t recur.

Join a fully distributed team and grow into Forward Deployed Engineer or platform work. We value ownership, practical execution, and readiness to accelerate product impact through smart prompts and AI tooling.

Qualifications

• You read and reason through code.
• You like talking to customers.
• You're excited to build automation.
• You're fluent with AI agents and prompts.

Responsibilities

• Own the hard problems end to end, tracing, reproducing, fixing, and hand-engineering a clean reproduction.
• Debug the agents and the prompts to identify whether a misfire is due to prompt, knowledge base, config, or model.
• Build so it doesn't happen twice by creating runbooks or tools for future incidents.
• Close the loop to Product by surfacing patterns and making the product measurably better.
• Raise the team's floor by enabling others to resolve issues.
• Know where your scope ends and escalate genuine product bugs with a clean reproduction.

Job description

Siena is the Agent of Record for consumer brands. This role tackles the hardest production problems end to end, from a webhook stopping to a misbehaving parameter to a reconciliation report. You will work directly with customers to diagnose, fix, and automate so issues don’t recur.

Join a fully distributed team and grow into Forward Deployed Engineer or platform work. We value ownership, practical execution, and readiness to accelerate product impact through smart prompts and AI tooling.