Product Manager, Conversational Sales & Chat Experience

Agile Resources, Inc.; Stamford (CT); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Agile Resources, Inc. in Stamford, CT is seeking a Product Manager for the Digital Sales Chat Experience. You will own the day-to-day performance of our conversational sales chat channel and drive improvements in conversion and customer satisfaction.

You will collaborate with Product, Marketing, and IT, manage vendor relationships (ASSAP, Humara), and shape AI-enabled sales journeys across platforms including ChatGPT. Hybrid work requires 4 days in office.

Qualifications

• 7+ years of experience in conversational AI, chatbot platforms, digital customer experience, or digital sales.
• Strong analytics, communication, and problem-solving skills.
• Experience with ASSAP, Humara, and/or Google CCAI preferred.
• Telecom, cable, or subscription services experience is a plus.

Responsibilities

• Own daily operations and performance of the conversational sales chat channel.
• Optimize chat flows, conversion, and customer experience through testing and analytics.
• Partner with Product, Marketing, and Promotions on launches and offer updates.
• Manage relationships with platform vendors, including ASSAP and Humara.
• Partner with IT on platform changes, integrations, and issue resolution.
• Support conversational AI platform strategy and migration initiatives.
• Help shape digital sales experiences across emerging AI platforms, including ChatGPT.
• Track and report engagement, conversion, containment, and customer satisfaction metrics. Manage requirements, UAT, testing, and deployment of chat enhancements.

Skills

Conversational AI

Chatbot platforms

Digital sales

Vendor management

IT partnerships

A/B testing

Analytics

Communication

Problem solving

Job description

Agile Resources, Inc. in Stamford, CT is seeking a Product Manager for the Digital Sales Chat Experience. You will own the day-to-day performance of our conversational sales chat channel and drive improvements in conversion and customer satisfaction.

You will collaborate with Product, Marketing, and IT, manage vendor relationships (ASSAP, Humara), and shape AI-enabled sales journeys across platforms including ChatGPT. Hybrid work requires 4 days in office.