Product Manager, Conversational AI & CX (Hybrid)

Platinum Enterprise Solutions, Inc.; Rosemead (CA); Hybrid; USD 90,000 - 120,000; Part time

Job summary

A leading tech firm in customer engagement seeks a Product Manager in Rosemead, CA, to own the conversational AI strategy, responsible for designing complex interaction flows and optimizing customer experiences. Candidates should have over 5 years of experience in product management and conversational design, coupled with strong analytical and copywriting skills. This hybrid role offers an opportunity to innovate within the energy technology sector while ensuring customer satisfaction through intelligent interactions.

Qualifications

• 5+ years in product management, conversational design and/or digital CX.
• Hands-on experience with NLU platforms like Amelia or Dialogflow.
• Strong copywriting skills to create human-like dialogue.

Responsibilities

• Design flows for First Contact Resolution within the automated channel.
• Blueprint complex conversation flows and own the system persona.
• Analyze conversational logs to optimize AI interactions.

Skills

Product management

Conversational design

Digital customer experience (CX)

Natural language understanding platforms

Copywriting

Analytic rigor

Flow design

Tools

Visio

LucidChart

Miro

Voiceflow

Job description

A leading tech firm in customer engagement seeks a Product Manager in Rosemead, CA, to own the conversational AI strategy, responsible for designing complex interaction flows and optimizing customer experiences. Candidates should have over 5 years of experience in product management and conversational design, coupled with strong analytical and copywriting skills. This hybrid role offers an opportunity to innovate within the energy technology sector while ensuring customer satisfaction through intelligent interactions.