Product Manager – Conversational AI & Customer Experience

Pacer Group; Rosemead (CA); On-site; USD 100,000 - 130,000; Part time

Job summary

A forward-thinking technology firm in Rosemead, CA is seeking a Product Manager for Conversational AI and Customer Experience. This role requires over 5 years of experience in product management or conversational design, with expertise in NLU platforms and flow design tools. The successful candidate will own the design of AI-driven voice and chat solutions that address real customer challenges without human intervention. Local applicants only; no relocation provided.

Qualifications

• 5+ years in product management or conversational design.
• Experience with NLU platforms like Dialogflow or Lex.
• Proficient with flow design tools such as Miro or Lucidchart.

Responsibilities

• Design AI-powered voice and chat experiences.
• Create conversational journeys that solve customer problems.
• Ensure no human handoffs during the interaction.

Skills

Product management

Conversational design

User Experience (CX)

Natural Language Understanding (NLU)

Flow design tools

Tools

Dialogflow

Lex

Miro

Lucidchart

Voiceflow

Job description

Product Manager – Conversational AI & Customer Experience

Direct message the job poster from Pacer Group

"US IT Recruiter @Pacer Group | Delivering Exceptional Talent to our Fortune 500 clients in US"

Own how AI-powered voice and chat experiences think, speak, and act at scale. Design agentic conversational journeys that resolve real customer problems end-to-end—no human handoffs.

Note: Please consider applying only if you are local to Rosemead, CA. No Relocation.

Required Skills:

• 5+ years in product, conversational design, or digital CX
• Experience with NLU platforms (Dialogflow, Lex, Amelia, etc.)
• Experience with flow design tools (Miro, Lucidchart, Voiceflow)

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Other

Industries

IT Services and IT Consulting