Product Manager: Claims Automation & Integrations

Amazon Inc.; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a Product Manager to own the strategy, roadmap, and execution of claims automation and TPAs integrations within the On-Road Incident Management (ORIM) ecosystem. You will shape scalable workflows connecting internal systems, TPAs, insurers, and business stakeholders to reduce friction and accelerate claims handling.

You will partner with Claims, Risk, Legal, Operations, and Technology teams, translate complex processes into product requirements, and measure

Qualifications

• 3+ years of product management experience.
• Experience managing technical products or online services.
• Experience leading cross-functional teams in delivering major new products or services.

Responsibilities

• Own the product roadmap for claims automation, workflow optimization, and TPA integrations
• Define and prioritize product requirements that improve claims intake, triage, assignment, investigation, litigation support, and resolution processes
• Partner with Claims, Risk, Legal, Insurance, Operations, and Technology teams to identify opportunities to reduce manual effort and improve customer experience
• Develop business cases and success metrics for automation initiatives, measuring impact on claim cycle times, operational efficiency, and cost reduction
• Establish mechanisms to identify workflow bottlenecks, data quality issues, and integration gaps across internal and external claims systems
• Drive requirements for integrations with TPAs, insurance carriers, legal vendors, and other external partners
• Create and maintain product documentation, business requirements, process maps, and stakeholder communications
• Influence cross-functional teams without direct authority to deliver business outcomes across multiple organizations
• Use data and customer insights to continuously improve claims workflows and operational performance

Skills

Product management

Technical product management

Cross-functional leadership

Job description

Amazon.com Services LLC is seeking a Product Manager to own the strategy, roadmap, and execution of claims automation and TPAs integrations within the On-Road Incident Management (ORIM) ecosystem. You will shape scalable workflows connecting internal systems, TPAs, insurers, and business stakeholders to reduce friction and accelerate claims handling.

You will partner with Claims, Risk, Legal, Operations, and Technology teams, translate complex processes into product requirements, and measure