Product Manager: Auto Litigation Support, On-Road Incident Management (ORIM)

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon seeks a Product Manager within the On-Road Incident Management (ORIM) team to own strategy and execution for excess auto claims handling and auto litigation support across the Last Mile network.

You will partner with Legal, Claims, Insurance, Risk, and Operations to design scalable workflows, drive TPA and insurer integrations, and measure impact on discovery timelines, data completeness, and cost efficiency.

Qualifications

• Minimum 3+ years in product management for technical products or online services.
• Experience guiding cross-functional teams through major product deliveries.
• Proven exposure to digital forensics or e-discovery environments is a plus.

Responsibilities

• Own the product roadmap for excess auto claims and litigation support with TPAs and insurers.
• Define workflows for litigation discovery and preserve evidence for internal and external teams.
• Design scalable evidence preservation and data access throughout the lifecycle.
• Collaborate with Legal, Claims, Insurance, Risk, and Ops to map end-to-end workflows.
• Prioritize requirements to improve claims intake, triage, investigation, and discovery.
• Drive integrations with TPAs, carriers, legal vendors, and case systems.
• Improve accessibility and completeness of discovery materials across the org.
• Build business cases and success metrics for discovery times and costs.
• Lead change management for new workflows, tools, and processes.

Skills

PM experience

Technical products

Cross-functional leadership

Forensics & E-Discovery

Operations / risk / fraud

Claims systems / TPAs / case mgmt

Job description

Worldwide Logistics Insurance & Claims is seeking a Product Manager to own the strategy, roadmap, and execution of products supporting excess auto claims handling and auto litigation support across Amazon's Last Mile delivery network. This role sits within the On-Road Incident Management (ORIM) organization and will focus on building scalable products and workflows that connect claims operations, legal teams, outside counsel, third-party administrators (TPAs), and insurers to improve outcomes across the full claims and litigation lifecycle.

Key job responsibilities

Own the product roadmap for excess auto claims and auto litigation support, including TPA integrations, claims workflow optimization, evidence collection tooling, and litigation discovery capabilities

Define and build workflows for litigation discovery, including the collection, organization, preservation, and production of core documents and evidence materials for internal legal teams and outside counsel

Design scalable evidence preservation processes that ensure data generated during incident response is captured at the point of origin and remains accessible and defensible throughout the litigation lifecycle

Partner with Legal, Claims, Insurance, Risk, and Operations teams to map end-to-end litigation support workflows, identifying gaps in evidence collection and document availability

Define and prioritize product requirements that improve claims intake, triage, investigation, litigation hold compliance, and discovery material organization for excess auto claims

Drive requirements for integrations with TPAs, insurance carriers, legal vendors, outside counsel, and case management systems

Build and maintain mechanisms that improve the completeness and accessibility of litigation discovery materials across the organization

Develop business cases and success metrics measuring impact on evidence completeness, discovery response times, claim outcomes, and cost reduction

Lead change management for new workflows, tools, and process changes that impact legal and claims stakeholders

A day in the life

Your day is fast-paced and cross-functional. You might start by reviewing claims metrics and TPA performance data, then facilitate a working session with legal operations and outside counsel to refine a litigation discovery workflow. After lunch, you meet with engineering to review the technical design for an evidence collection integration, ensuring it preserves chain-of-custody. Later, you prepare a product update for leadership, pulling together outcome data on discovery response times and evidence completeness. Throughout the day, you balance strategic product thinking with hands-on problem-solving, always working backwards from the needs of legal teams and claims stakeholders.

• - 3+ years of product management experience
• - Experience managing technical products or online services
• - Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
• - 3+ years of Digital Forensics & E-Discovery Law experience
• - Experience in relevant industry fields like operations, risk, or fraud investigations
• - Experience with claims management systems, excess insurance programs, TPAs, or case management platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 116,300.00 - 160,000.00 USD annually

USA, NY, New York - 127,900.00 - 179,600.00 USD annually

USA, TN, Nashville - 104,700.00 - 147,000.00 USD annually

USA, TX, Austin - 116,300.00 - 160,000.00 USD annually

USA, WA, Bellevue - 116,300.00 - 160,000.00 USD annually