BMW Genius

Voss Auto Network; Centerville (OH); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Voss Village BMW is hiring a BMW Genius with an affinity for technology and a passion for delivering exceptional customer service. This role focuses on providing comprehensive product information during sales and after-sales processes and supporting sales staff with product-related tasks.

The successful candidate will be self-motivated, detail-oriented, and able to drive customer satisfaction. Evening and weekend availability is required to meet customer demand at Voss Village BMW in

Qualifications

• Proven ability to explain vehicle features and benefits to customers.
• Strong emphasis on customer satisfaction and attention to detail.
• Comfort with tech and car configuration tools.
• Flexible availability including evenings and weekends.

Responsabilités

• Provide comprehensive product information throughout the sales process.
• Support the client advisor in product-related tasks.
• Greet customers and introduce Genius services.
• Explain complex features based on customer needs.
• Use app and web-based systems to facilitate sales and service processes.
• Maintain communication with sales staff on appointments and deliveries.

Connaissances

Product knowledge

Customer service

Communication

Sales support

Description du poste

Voss Village BMW is hiring a BMW Genius with an affinity for technology and a passion for delivering exceptional customer service.

The BMW Genius is responsible for delivering comprehensive product information throughout the sales and after-sales processes. Our dealership seeks individuals with creativity to provide "world-class" customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available.

The right individual will be a self-starter with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what set us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.

Duties And Responsibilities

• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover, and customer service after purchase
• Supports the client advisor in product-related tasks and activities
• Greets customers in the sales and service departments and introduces BMW Genius services
• Provides extensive and customer-oriented product experience and explains complex features based on customers' actual needs
• Utilizes app and web-based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
• Provides transparent product information to the Genius community, sales representatives, and Contact Information Centers (CIC)
• Fully explains the application and benefits of vehicle features in both the sales and service environments
• Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries, and any scheduling changes
• Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time
• Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features, benefits, and potential shortcomings
• Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits
• Achieves management-assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process

Qualifications

Maintains high ethical standards and a professional appearance at all times

Must have a valid driver's license with a good driving record. Have to be able to drive a manual transmission.

Will have to work evenings and weekends when the customers are available.

Must pass a background check and Drug screening

Voss BMW

620 Miamisburg-Centerville Road

Centerville OH, 45459

Vossauto.com - Careers