Product Genius & Customer Experience Specialist

Keeler Collision; Tenafly (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Employer Contribution

Paid Vacation, Sick Time, and Personal

Short-Term Disability and Life

Opportunities for Career Growth andAdv

Team-Oriented Work Environment

Job summary

BMW of Tenafly is seeking a BMW Genius / Product Specialist to create an exceptional customer experience in the showroom and during delivery. You will educate guests on features and technology, lead product demonstrations, and support Sales Consultants with knowledge and questions.

The role emphasizes staying current with BMW models and providing top-tier service from showroom to delivery, reflecting a passion for the automotive industry and strong communication skills.

Qualifications

• Experience in customer service or sales is preferred.
• Strong communication and presentation skills.
• Ability to learn and explain automotive technology.
• Professional, friendly, confident demeanor.

Responsibilities

• Welcome and engage customers in showroom and delivery process.
• Educate customers on BMW features, technology, and vehicle functionality.
• Conduct new vehicle orientations and product demonstrations.
• Assist Sales Consultants with product knowledge and customer questions.
• Build relationships and provide a personalized experience.
• Stay up to date on BMW models, technology, and features.
• Deliver a high level of customer service from the showroom through delivery.

Skills

Customer service

Sales experience

Communication skills

Presentation skills

Automotive knowledge

Fast-paced environment

Job description

BMW of Tenafly is seeking a BMW Genius / Product Specialist to create an exceptional customer experience in the showroom and during delivery. You will educate guests on features and technology, lead product demonstrations, and support Sales Consultants with knowledge and questions.

The role emphasizes staying current with BMW models and providing top-tier service from showroom to delivery, reflecting a passion for the automotive industry and strong communication skills.