Product Engineering Technician: Mobile Devices & Fixtures

Asurion, LLC

Nashville (TN)

On-site

USD 28,000 - 39,000

Full time

3 days ago

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Job summary

Asurion, LLC is seeking a Product Engineering Technician 2 to support the Tech Services & Support team in Nashville. The role focuses on disassembly/reassembly of fixtures, training teammates, and maintaining documentation.

Candidates should have mobile device troubleshooting experience and knowledge of iOS/Android operating systems. The position involves collaborating with Engineers and Operations to implement updates and diagnose system issues, while contributing to root-cause analyses and

Qualifications

2-year technical or associate’s degree in electrical, mechanical, or process technology or 3-4 years relevant electrical/electronic experience.

Responsibilities

Disassemble and reassemble fixtures and components.
Train team members on disassembly and reassembly techniques.
Maintain training materials and documentation for fixture maintenance.
Approve and maintain UAT results, test device inventory, and data.
Partner with Engineers to identify and develop new-feature test processes.
Partner with Engineers and Operations to implement latest updates, features, and systems.
Support Operations and Help Desk team in troubleshooting localized systems issues and provide recommendations for swift resolutions.
Develop the ability to recognize problems or data trends that need further investigation.
Document results of root cause analysis investigations and recommend potential solutions.
Make good technical decisions and complete tasks & assignments under direction.
Escalate technical issues to engineering staff.