Product Engineering Technician

Asurion; Smyrna (TN); Vor Ort; USD 30.000 - 41.000; Vollzeit

Zusammenfassung

Asurion seeks a Product Engineering Technician 2 to support the Tech Services & Support team with fixture disassembly, reassembly, and maintenance, including creating and updating training materials.

The successful candidate will bring experience in mobile device troubleshooting, iOS/Android, and a background in testing and documentation to ensure quality outcomes and efficient issue resolution.

Qualifikationen

• 2-year technical or associate degree in electrical, mechanical, or process technology or 3-4 years relevant electrical/electronic experience.

Aufgaben

• Disassemble and reassemble fixtures and components.
• Train team members on disassembly and reassembly techniques.
• Maintain and update training materials and fixture maintenance documentation.
• Approve and maintain UAT results, test device inventory and data.
• Partner with Engineers to identify and develop new-feature test processes.
• Partner with Engineers and Operations to implement latest updates, features, and systems.
• Support Operations and Help Desk team in troubleshooting localized systems issues and provide recommendations for swift resolutions.
• Develop ability to recognize problems or data trends that need further investigation.
• Document results of root cause analysis investigations and recommend potential solutions.
• Make good technical decisions and complete tasks under direction.
• Escalate technical issues to engineering staff.

Kenntnisse

Consumer electronics troubleshooting

Mobile device troubleshooting

Disassembly & reassembly

Training & mentoring

Test planning

Documentation of test plans

Mobile OS (iOS/Android)

Ausbildung

2-year technical/associate degree in electrical/mechanical/process technology

3-4 years electrical/electronic experience

Jobbeschreibung

Product Engineering Technician 2

Work Schedule:

Days – Monday - Friday

Hours – Mon-Thurs: 6:30 AM to 4:00 PM; Friday 7:30am-11:30am

Summary of Job:

The Product Engineering Technician will work as part of the Tech Services & Support team to support operational processes, focusing on the disassembly, reassembly, training, and maintenance of fixtures. The ideal candidate will have experience in mobile phone and PC troubleshooting and mobile device operating systems (iOS/Android).

Duties & Responsibilities:

Perform disassembly and reassembly of various fixtures and components. Train team members on proper disassembly and reassembly techniques. Maintain and update training materials and documentation for fixture maintenance. Approve and maintain UAT results, test device inventory, and data. Partner with Engineers to identify and develop new-feature test processes. Partner with Engineers and Operations to implement latest updates, features, and systems. Support Operations and Help Desk team in troubleshooting localized systems issues and provide recommendations for swift resolutions. Develop the ability to recognize problems or data trends that need further investigation. Document results of root cause analysis investigations and recommend potential solutions. Make good technical decisions and complete tasks & assignments under direction. Escalate technical issues to engineering staff.

Skills/Knowledge:

• Proficiency in consumer electronics and mobile device troubleshooting and testing, preferably with a service and repair background.
• Practical experience with various mobile OEMs and their operating systems.
• Experience in disassembly and reassembly of electronic components.
• Ability to train and mentor team members.
• Testing, test planning, and documentation of test plans and processes.
• Experience in mobile device and electronic devices content clearing or diagnostics is beneficial.

Education and Experience Guidelines:

• 2-year technical or associate’s degree in electrical, mechanical, or process technology or 3-4 years relevant electrical/electronic experience.

Reports to:

Manager, Quality Engineering

Physical Demands & Working Conditions:

• Stationary Position: Frequently
• Vision: 20/20 corrected vision
• Hearing: Receive detailed information if spoken to
• Pushing/Pulling/Reaching: Occasionally, positioning equipment.
• Climb: Rarely, access storage or test setups.
• Kneel: Occasionally, wiring and bench access.
• Grab: Frequently, handling small components.
• Bend: Occasionally, connect fixtures and cables.
• Lift/Carry Over: Up to 30 lbs occasionally.
• Wet or Humid Conditions: Rarely, as procedures require.
• Moving Mechanical Parts: Occasionally, around test rigs.
• Heavy Machinery: Occasionally, supervised operation.
• High Places: Rarely, rack or mezzanine access.
• Fumes or Airborne Particles: Occasionally, soldering with ventilation.
• Toxic or Caustic Chemicals: Occasionally, approved cleaners only.
• Outdoor Frequency: Rarely, field testing.
• Electricity: Frequently, low-voltage bench power.
• Radiation: Rarely, equipment emitting low-level sources.
• Loud Noise: Occasionally, during equipment operation.
• Other Environmental: Standard lab with ESD controls.