Product Engineering Principal Technician

Asurion; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Asurion in Nashville, TN seeks a Product Engineer Principal Technician to support the Tech Services & Support team. The role focuses on disassembly/reassembly, troubleshooting and root-cause analysis of mobile devices and consumer electronics, plus training and maintenance of fixtures.

You'll work with engineers to improve test processes, review reports, mentor technicians, and help resolve localized system issues, with experience in iOS/Android and various OEM devices.

Qualifications

• 2-year technical or associate degree in electrical/mechanical tech or 6+ years experience.
• Experience in mobile device troubleshooting and testing.
• Ability to train and mentor technicians and document test results.

Responsibilities

• Disassemble and reassemble fixtures and components.
• Train team members on proper techniques.
• Review reports and provide feedback to technicians.
• Maintain training materials and documentation.
• Approve and maintain UAT results and test inventory.
• Collaborate with Engineers to develop new test processes.
• Support updates, features, and systems integration.
• Assist Help Desk with localization system issues and resolutions.
• Document root cause analyses and recommend solutions.

Skills

Troubleshooting

Training/mentoring

Root cause analysis

Mobile device testing

Documentation

ESD-controlled workspaces

Education

2-year technical associate degree or 6+ years electrical/electronic experience

Tools

Testing fixtures

Mobile OS knowledge (iOS/Android)

OEM device knowledge

Job description

Product Engineer Principal Technician

The Principal Technician will work as part of the Tech Services & Support team to support operational processes, focusing on the disassembly, reassembly, troubleshooting, and root cause analysis of mobile devices and consumer electronics. They’ll also be responsible for training and maintenance of fixtures. They will report results of their observations, train technicians, review reports and resolve issues. The ideal candidate will have experience in mobile phone and PC troubleshooting and mobile device operating systems (iOS/Android). This position will support engineers in analyzing the effectiveness of the hardware and equipment they are building.

Duties & Responsibilities:

• Perform disassembly and reassembly of various fixtures and components.
• Train team members on proper disassembly and reassembly techniques.
• Review reports and provide feedback and training to technicians.
• Maintain and update training materials and documentation.
• Approve and maintain UAT results, test device inventory, and data.
• Partner with Engineers to identify and develop new-feature test processes.
• Partner with Engineers and Operations to implement latest updates, features, and systems.
• Support Operations and Help Desk team in troubleshooting localized systems issues and provide recommendations for swift resolutions.
• Utilize the ability to recognize problems or data trends that need further investigation and recommend.
• Document results of root cause analysis investigations and recommend solutions.
• Make good technical decisions and complete tasks & assignments under direction.
• Escalate technical issues to engineering staff.

Skills/Knowledge:

• Knowledge of test hardware equipment and testing processes in mobile device or computer industry (Android and iOS platform experience a plus).
• Proficiency in consumer electronics and mobile device troubleshooting and testing, preferably with a service and repair background.
• Practical experience with various mobile OEMs and their operating systems.
• Experience in disassembly and reassembly of electronic components.
• Ability to train and mentor team members.
• Testing, test planning, and documentation of test plans and processes.
• Experience in mobile device and electronic devices content clearing or diagnostics is beneficial.

Education and Experience Guidelines: 2-year technical or associate degree electrical/mechanical technology or 6+ years electrical/electronic experience.

Physical Demands & Working Conditions

• Stationary Position: Frequently
• Vision: 20/20 corrected vision
• Hearing: Receive detailed information if spoken to
• Pushing/Pulling/Reaching: Occasionally during builds
• Kneel: Occasionally for equipment access
• Grab: Frequently handling small components
• Bend: Occasionally during assembly tasks
• Lift/Carry Over: Up to 40 pounds
• Wet or Humid Conditions: Seldom in test environments
• Moving Mechanical Parts: Frequently around lab equipment
• Heavy Machinery: Occasionally near production equipment
• High Places: Seldom with proper protection
• Fumes or Airborne Particles: Occasionally with ventilation
• Toxic or Caustic Chemicals: Occasionally with PPE
• Outdoor Frequency: Seldom
• Electricity: Frequently when testing live circuits
• Explosives: Never
• Radiation: Never
• Loud Noise: Occasionally in plant areas
• Other Environmental: ESD-controlled workspaces

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Here’s how we practice the Asurion Way:

Customer First

We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

We’re not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.