Mobile Device & Fixture Technician

Asurion; Smyrna (TN); On-site; USD 30,000 - 41,000; Full time

Job summary

Asurion seeks a Product Engineering Technician 2 to support the Tech Services & Support team with fixture disassembly, reassembly, and maintenance, including creating and updating training materials.

The successful candidate will bring experience in mobile device troubleshooting, iOS/Android, and a background in testing and documentation to ensure quality outcomes and efficient issue resolution.

Qualifications

• 2-year technical or associate degree in electrical, mechanical, or process technology or 3-4 years relevant electrical/electronic experience.

Responsibilities

• Disassemble and reassemble fixtures and components.
• Train team members on disassembly and reassembly techniques.
• Maintain and update training materials and fixture maintenance documentation.
• Approve and maintain UAT results, test device inventory and data.
• Partner with Engineers to identify and develop new-feature test processes.
• Partner with Engineers and Operations to implement latest updates, features, and systems.
• Support Operations and Help Desk team in troubleshooting localized systems issues and provide recommendations for swift resolutions.
• Develop ability to recognize problems or data trends that need further investigation.
• Document results of root cause analysis investigations and recommend potential solutions.
• Make good technical decisions and complete tasks under direction.
• Escalate technical issues to engineering staff.

Skills

Consumer electronics troubleshooting

Mobile device troubleshooting

Disassembly & reassembly

Training & mentoring

Test planning

Documentation of test plans

Mobile OS (iOS/Android)

Education

2-year technical/associate degree in electrical/mechanical/process technology

3-4 years electrical/electronic experience

Job description

Asurion seeks a Product Engineering Technician 2 to support the Tech Services & Support team with fixture disassembly, reassembly, and maintenance, including creating and updating training materials.

The successful candidate will bring experience in mobile device troubleshooting, iOS/Android, and a background in testing and documentation to ensure quality outcomes and efficient issue resolution.