Product & Engineering Operations Lead

sierra.ai; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Unlimited PTO

Health benefits

Life insurance

Retirement plan

Parental leave

Equity plans

Snacks & coffee

Alphorn lessons

Job summary

Sierra is seeking an experienced Product Operations professional to join aSan Francisco-based team dedicated to optimizing product and engineering operations. You will own incident response cadences, design processes that improve clarity and velocity, and develop artifacts like roadmaps, dashboards, and capacity trackers to keep teams aligned and informed.

The role requires strong cross-functional collaboration, analytical skills, and a track record of scaling processes in high-growth

Qualifications

• 6-8+ years of experience in Product Operations, Business Operations, or Technical Program Management in a high-growth, product-led company.
• Proven track record building and scaling operational processes from scratch.
• Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations.
• Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels.
• Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick.
• Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus.

Responsibilities

• Run the operating cadence for Product & Engineering incident response teams: own planning cycles, workflows, initiative tracking, and sprint planning.
• Design and optimize key processes like retrospectives, team syncs, and engineering demos to drive clarity and velocity.
• Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned.
• Coordinate cross-functional initiatives that span Product, Eng, Legal, Security, and Ops teams—driving alignment, timelines, and accountability.
• Partner with Eng and Agent Development leadership to create scalable frameworks for goal-setting, prioritization, and execution.
• Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes.

Skills

Product Operations

Operational processes

Sprint planning

Cross-functional coordination

Data-driven decisions

Tools

Linear

Figma

Google Drive

SQL

Excel

Job description

Sierra is seeking an experienced Product Operations professional to join aSan Francisco-based team dedicated to optimizing product and engineering operations. You will own incident response cadences, design processes that improve clarity and velocity, and develop artifacts like roadmaps, dashboards, and capacity trackers to keep teams aligned and informed.

The role requires strong cross-functional collaboration, analytical skills, and a track record of scaling processes in high-growth