Product Designer & Researcher — Remote Gov Tech

Hard Problems; United States; À distance; USD 126 000 - 143 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Paid holidays

Annual bonus

401(k) match

Home office stipend

Laptop provided

Learning budget

Résumé du poste

Nava PBC is seeking a Designer/Researcher to join cross-functional product teams and help translate policy into user-friendly digital services for federal, state, and local programs. The role requires collaboration with engineers, product managers, and government staff while navigating complex stakeholder ecosystems.

You will conduct user research, create discovery artifacts, and contribute to design systems.

Qualifications

• Experience designing claims, eligibility, or benefits systems for state programs and turning policy into accessible digital workflows.
• At least five years of designer experience in product teams in a professional environment.
• Experience mapping and driving systemic improvements within complex service environments.
• Experience designing, testing, and implementing digital services.
• Familiarity with web and responsive user interface best practices.
• Strong systems thinking with user advocacy.
• Organized with ability to think strategically about trade-offs.
• Strong communication and collaboration with internal teams and external partners.
• Legal authorization to work in the United States without visa sponsorship.
• Residence in Nava's approved remote work states.

Responsabilités

• Prioritize, plan, and deliver design and research initiatives at the roadmap level across projects.
• Run quantitative and qualitative user research and share findings with collaborators.
• Produce discovery artifacts, diagrams, user flows, high-fidelity prototypes, and contribute to design systems.
• Work with multidisciplinary teams to translate complex policy and regulatory requirements into simple, accessible digital experiences.
• Maintain focus and order within complex stakeholder ecosystems involving government contractors and civil servants.

Connaissances

User research

Product design

Systems thinking

Stakeholder collaboration

Communication skills

Description du poste

Nava PBC is seeking a Designer/Researcher to join cross-functional product teams and help translate policy into user-friendly digital services for federal, state, and local programs. The role requires collaboration with engineers, product managers, and government staff while navigating complex stakeholder ecosystems.

You will conduct user research, create discovery artifacts, and contribute to design systems.