Designer/Researcher . Nava PBC

Design Better Podcast; United States; À distance; USD 126 000 - 143 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Paid holidays

Annual bonus

401(k) match

Home office stipend

Laptop provided

Learning budget

Résumé du poste

Nava PBC is seeking a Designer/Researcher to join cross-functional product teams and help translate policy into user-friendly digital services for federal, state, and local programs. The role requires collaboration with engineers, product managers, and government staff while navigating complex stakeholder ecosystems.

You will conduct user research, create discovery artifacts, and contribute to design systems.

Qualifications

• Experience designing claims, eligibility, or benefits systems for state programs and turning policy into accessible digital workflows.
• At least five years of designer experience in product teams in a professional environment.
• Experience mapping and driving systemic improvements within complex service environments.
• Experience designing, testing, and implementing digital services.
• Familiarity with web and responsive user interface best practices.
• Strong systems thinking with user advocacy.
• Organized with ability to think strategically about trade-offs.
• Strong communication and collaboration with internal teams and external partners.
• Legal authorization to work in the United States without visa sponsorship.
• Residence in Nava's approved remote work states.

Responsabilités

• Prioritize, plan, and deliver design and research initiatives at the roadmap level across projects.
• Run quantitative and qualitative user research and share findings with collaborators.
• Produce discovery artifacts, diagrams, user flows, high-fidelity prototypes, and contribute to design systems.
• Work with multidisciplinary teams to translate complex policy and regulatory requirements into simple, accessible digital experiences.
• Maintain focus and order within complex stakeholder ecosystems involving government contractors and civil servants.

Connaissances

User research

Product design

Systems thinking

Stakeholder collaboration

Communication skills

Description du poste

# Designer/ResearcherNava PBC, USAGood gov## Why this work mattersNava PBC modernizes critical U.S. government digital services for vulnerable populations, delivering real public benefit.View the full listing and apply →Listed 31 Oct 2026Applications are handled by Nava PBC, not by Hard Problems.## About Nava PBCNava PBC is a consultancy and public benefit corporation, founded in 2015, that partners with federal, state, and local government agencies to modernize technology and deliver simpler, more effective digital services. Its work spans benefits programs, eligibility systems, and other public-facing services that affect millions of Americans. Nava operates as a client services company, billing for its time and expertise, and applies human-centered design and modern engineering practices to help agencies understand user needs and deliver on their missions.### The roleThis position is contingent on contract award. The Designer/Researcher works within cross-functional product teams alongside engineers, product managers, and government staff, moving from concept through to implementation. The role sits within the government ecosystem, requiring collaboration with other contractors and civil servants across complex stakeholder environments.### What you would do* Prioritize, plan, and deliver design and research initiatives at the roadmap level across projects* Run quantitative and qualitative user research and share findings with internal and external collaborators* Produce discovery artifacts, diagrams, user flows, high-fidelity prototypes, and contribute to design systems* Work with multidisciplinary teams to translate complex policy and regulatory requirements into simple, accessible digital experiences* Maintain focus and order within complex stakeholder ecosystems involving government contractors and civil servants### What they are looking for* Experience designing claims, eligibility, or benefits administration systems for state government programs (such as PFML, Medicaid, or unemployment insurance), turning complex policy into accessible digital workflows* At least five years of experience as a designer working in product teams in a professional environment* Experience mapping and driving systemic improvements within complex service environments* Experience designing, testing, and implementing digital services* Familiarity with web and responsive user interface best practices* Strong systems thinking combined with advocacy for users* Highly resourceful, organized, and detail-oriented, with the ability to think strategically about trade-offs* Strong communication skills and the ability to build collaborative relationships with internal teams and external partners* Legal authorization to work in the United States without visa sponsorship, now or in the future* Residence in one of Nava's approved remote work states (listed in the working arrangements section)### Working arrangementsThe role is fully remote. Candidates must reside in one of the following US states: Alabama, Arizona, California, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, or Wisconsin. The role requires working from the contiguous United States. Some projects may require participation in an on-call rotation.### Pay and benefitsThe salary range is $126,000 - $143,100 USD. Benefits include comprehensive medical, dental, and vision coverage; disability, life, and accidental death insurance at no cost; vacation, 12 paid federal holidays, and floating holidays; a performance-based annual bonus; paid parental leave with weekly meal delivery; a wellness platform; virtual doctor visits with no copay; sabbatical leave after continuous service; 4% 401(k) match; monthly home office utility reimbursement; a company laptop and setup assistance; LinkedIn Learning access and an annual allowance for courses, tuition, and certifications; and a referral bonus program.## DetailsLocation: USAOn-site or remote: Remote (US-based)Salary: $126,000 - $143,100Sector: Good govRole: Product designSeniority: GeneralOrganisation: For-profitThis job is listed on the Hard Problems job board, but details come from the employer’s own listing and may have changed — always check the original posting.