Product Deployment & Support Lead

Integrated Data Service Inc; Northern (KY); Remote; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

AD&D

Life insurance

11 paid holidays

3 weeks PTO

401(k) safe harbor contribution

Employee referral bonuses

Job summary

Integrated Data Services (IDS) seeks an ambitious self-starter to lead and manage software deployments, implementations, training, and technical writing for PMRT across government environments.

The role requires strong analytical and written communication skills, and the ability to instruct customers and IDS staff. You will plan, analyze, schedule, and deliver training and support, both on-site and virtually, to ensure successful adoption.

Qualifications

• Bachelor's degree in business management or related discipline.
• At least five years of DoD-related government finance or program management experience.
• Ability to train customers and IDS staff.
• Strong written and verbal communication skills.

Responsibilities

• Plan, analyze, schedule and implement PMRT software products for diverse government environments.
• Analyze usage of PMRT software products for existing customers to ensure maximum relevant utilization.
• Develop and maintain training plans for all PMRT software products.
• Structure formal on-site and virtual customer training sessions for specific role certifications.
• Conduct on-line training covering new user basics as well as more complex functions.
• Maintain PMRT on-line help files with new functions and changes.
• Manage the PMRT help desk with telephone and email assistance to users.
• Liaise with the software development team to record anomalies and correct outages.
• Maintain awareness of PMRT software design, development, and release activities to ensure training/docs are accurate.

Skills

Government finance

DoD experience

Written communication

Training development

Project coordination

Customer training

Software deployment

Stakeholder collaboration

PMRT knowledge

Education

Bachelor's degree in business management or related field

4+ years relevant work experience in lieu of degree

Job description

Integrated Data Services (IDS) seeks an ambitious self-starter to lead and manage software deployments, implementations, training, and technical writing for PMRT across government environments.

The role requires strong analytical and written communication skills, and the ability to instruct customers and IDS staff. You will plan, analyze, schedule, and deliver training and support, both on-site and virtually, to ensure successful adoption.