Product Support Analyst (Remote)

Integrated Data Service Inc; Northern (KY); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

AD&D

Life insurance

11 paid holidays

3 weeks PTO

401(k) safe harbor contribution

Employee referral bonuses

Job summary

Integrated Data Services (IDS) seeks an ambitious self-starter to lead and manage software deployments, implementations, training, and technical writing for PMRT across government environments.

The role requires strong analytical and written communication skills, and the ability to instruct customers and IDS staff. You will plan, analyze, schedule, and deliver training and support, both on-site and virtually, to ensure successful adoption.

Qualifications

• Bachelor's degree in business management or related discipline.
• At least five years of DoD-related government finance or program management experience.
• Ability to train customers and IDS staff.
• Strong written and verbal communication skills.

Responsibilities

• Plan, analyze, schedule and implement PMRT software products for diverse government environments.
• Analyze usage of PMRT software products for existing customers to ensure maximum relevant utilization.
• Develop and maintain training plans for all PMRT software products.
• Structure formal on-site and virtual customer training sessions for specific role certifications.
• Conduct on-line training covering new user basics as well as more complex functions.
• Maintain PMRT on-line help files with new functions and changes.
• Manage the PMRT help desk with telephone and email assistance to users.
• Liaise with the software development team to record anomalies and correct outages.
• Maintain awareness of PMRT software design, development, and release activities to ensure training/docs are accurate.

Skills

Government finance

DoD experience

Written communication

Training development

Project coordination

Customer training

Software deployment

Stakeholder collaboration

PMRT knowledge

Education

Bachelor's degree in business management or related field

4+ years relevant work experience in lieu of degree

Job description

Company Overview:

Integrated Data Services (IDS) is a leading provider of custom software products and Government financial management services. IDS was founded in 1997 in El Segundo, CA, and since that time has seen tremendous growth and success. Currently, IDS has offices supporting customers nationwide. By providing customers with fast, efficient and reliable information systems and support services, IDS has become a preferred provider of financial and programmatic systems, services and solutions across a wide variety of government agencies.

Job Description:

IDS is seeking an ambitious self-starter to lead and manage software deployments, implementations, training, technical writing and other software product support functions. The position requires proven analytical capabilities, strong persuasive writing skills and the tenacity to develop ideas independently and thrive in a fast-paced environment. The position requires experience leading and instructing customers and IDS employees on how to utilize PMRT software products to their fullest potential. Successful candidates will be strong leaders who can prioritize well, communicate clearly and work with a diverse set of personalities. Exceptional candidates will have the skillset and experience to deploy software products to new and existing customers by structuring a schedule driven by customer needs.

Responsibilities include, but are not limited to, the following:

• Plan, analyze, schedule and implement PMRT software products for diverse government environments
• Analyze usage of PMRT software products for existing customers to ensure maximum relevant utilization
• Develop and maintain training plans for all PMRT software products
• Structure formal on-site and virtual customer training sessions for specific role certifications
• Conduct on-line training covering new user basics as well as more complex and in-depth functions
• Maintain PMRT on-line help files with new functions as well as changes to existing functions
• Manage the PMRT help desk by providing immediate telephone and email assistance to users
• Liaise with the software development team to record anomalies and correct reported outages
• Maintain continuous awareness of PMRT software design, development, and release activities to ensure all training, documentation, and support products are accurate, complete, and aligned with current system functionality

Knowledge and Skills:

• Minimum of five (5) years of government acquisition, finance or financial management, program management or related experience within a Department of Defense (DoD) organization
• Ability to collaborate and communicate with technical and non-technical personnel within the organization
• Ability to collaborate and communicate with customers and the software end-users
• Extremely strong written and verbal communication skills
• Strong problem-solving and motivational skills
• Critical thinker, expected to speak out and defend views
• Experience with IDS products including: CCaR™ and PMRT is desired
• Experience with DoD finance, contracting, acquisition and logistics systems is desired

Education and Work Experience:

• This position requires a Bachelor's degree from an accredited college or university in business management, engineering, computer science, mathematics, economics or other related discipline
• Experience in lieu of education may be considered if the individual has four (4) or more years of equivalent work experience

Physical & Mental Qualifications:

• Must be able to sit, type, hear, see, and speak for extended periods of time.
• Must consistently work and type on a computer for prolonged periods of time.
• Must be able to able to communicate accurate information and ideas so others will understand.
• Must be able to lift/carry at least 15 lbs.
• May be required to move about inside an office to access file cabinets, office supplies, etc.

Security Clearance:

• Applicants selected for employment will be subject to a Federal background investigation and must meet additional eligibility requirements for access to classified information or materials.

Travel:

• Travel may be required.

Hours:

• Normal work schedule hours may vary, Monday through Friday. Hours are flexible and based on the applicant’s physical location. May be required to work additional hours and/or weekends, as needed, to meet deadlines or to fulfill travel obligations.

Salary Range:

• $90,000 - $125,000 per year
• The estimated salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. The disclosed salary range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. When determining an applicant’s compensation, various factors are taken into consideration including, but not limited to: geographic location, relevant prior work experience, relevant training, special skills/competencies, education, clearance, licenses/certifications, labor categories/contract rates and other business needs.

Please note: All candidates for this position will be required to complete a written assessment test to demonstrate their ability to write and communicate effectively in a professional setting. The assessment should take between 20-30 minutes.

IDS offers a robust benefits package including employer paid health, dental, vision, disability, AD&D and life insurance plans for employees. IDS also offers a variety of elective plans including flexible spending accounts, voluntary life insurance and supplemental insurance plans. Employee benefits become effective the first of the month following the start date of employment unless starting on the 1st of the month, in which case benefits are effective immediately upon the employee’s start date. IDS offers eleven (11) paid holidays, generous PTO accruals starting at three (3) weeks per year, as well as a 401(k) safe harbor contribution upon eligibility. IDS also offers generous employee referral bonuses.

IDS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regards to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed services, veteran status, national origin, genetic information, or any other characteristic protected under local, state or Federal law. IDS participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov/. A submission of a resume is an expression of interest only, and not considered an application.

For more information, visit www.get-integrated.com.

Disclaimer:

This job description is intended to provide an overview of job responsibilities that are subject to change.

**U.S. citizenship is required; H1-B visas and other visas are not being sponsored. Relocation expenses are NOT compensated. All jobs are employer paid; no fees to candidates. Third parties or agency inquiries are not being accepted at this time.**