Product Concierge

Selectrucks; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Mercedes-Benz Manhattan, Inc. is seeking a Product Concierge – Digital Retail to deliver outstanding virtual and physical vehicle deliveries for new and pre-owned Mercedes-Benz vehicles, ensuring customers begin ownership with full knowledge of their vehicle features.

You will educate customers on high-tech features, assist with digital sales, and follow up to answer questions, set up MercedesMe Connect, and support the delivery process at the Manhattan location.

Qualifications

• High School Diploma (GED) or equivalent work experience.
• Must be able to work evenings and weekends or work on call.
• Work Holidays when required.
• Must have valid driver's license.
• Ability to perform in fast paced environment.
• Must have the desire and capability to turn a frustrated customer into a happy customer.
• Must have superior communication skills (both written and verbal).
• Must successfully complete recommended Product Concierge training and maintain required Standards of Excellence status.
• Adhere to and utilize company guidelines and policies.
• Solutions- and detail-oriented.
• Maintain professional appearance at all times.
• Be able to withstand physical demands of the job.

Responsibilities

• Educate customers and ensure strong comfort with high-tech vehicle features.
• Demonstrate navigation, entertainment, communication, safety, and performance systems.
• Prepare vehicles per pre-delivery checklist and customize settings for customers.
• Follow up 1–2 days after delivery to answer questions or do a second delivery.
• Direct customers to additional information resources.
• Set up MercedesMe Connect before customer departure.
• Assist Digital Sales team with test drives.
• Assist returning customers with vehicle technologies.
• Follow up for referrals and repeat business.
• Maintain required Standards of Excellence certification.

Skills

Communication skills

Customer service

Multi-tasking

Training readiness

Education

High School Diploma (GED) or equivalent work experience

Job description

Job Description - Product Concierge (MER0004A3Y)

Description

The mission of the Mercedes-Benz Product Concierge – Digital Retail is to perform outstanding vehicle deliveries – both virtual and physical for new car and pre-owned vehicles, to ensure customers begin their ownership experience with full knowledge of their vehicle’s operation.

Responsibilties

The Mercedes-Benz Product Concierge – Digital Retail must provide a consistently outstanding brand and customer experience through consistently excellent preparation, attitude, and teamwork.

The MBM Product Concierge – Digital Retail performs customer-centric deliveries to create an elevated experience for Mercedes-Benz owners.

• Properly educates customers and ensure that they have a strong level of comfort with the operation of the high-tech features and functions of their new vehicle.
• Utilizes expertise and teaching skills to clearly demonstrate and explain high-technology features like navigation systems, entertainment and communication systems, and advanced safety and performance features.
• Delivers vehicles to customers ensuring that vehicle has met all pre-delivery checklist requirements, programming personalized settings prior to customer delivery, setting expectations for length of delivery, assessing customer knowledge and priorities to personalize delivery, explaining and demonstrating vehicle features and technologies while focusing on customer comfort level and retention.
• Follows up with customers within one to two days after delivery to answer questions or conduct a second delivery to teach additional feature operations.
• Direct customers to additional information resources.
• Set up with customer MercedesMe Connect- ensure vehicle is active prior to customer leaving.
• Assist Digital Sales team with test drives.
• Assist returning customers with technologies in their vehicles.
• Follow up with customers to obtain referrals and repeat business.
• Maintain required Standards of Excellence certification status.
• Must be able to commute to and from location of Manhattan dealership.

Qualifications

• High School Diploma (GED) or equivalent work experience
• Must be able to work evenings and weekends or work on call
• Work Holidays when required.
• Must have valid driver's license.
• Ability to perform in fast paced environment.
• Must have the desire and capability to turn a frustrated customer into a happy customer.
• Must have superior communication skills (both written and verbal).
• Must successfully complete recommended Product Concierge training and maintain required Standards of Excellence status.
• Adhere to and utilize company guidelines and policies.
• Solutions- and detail-oriented.
• Maintain professional appearance at all times.
• Be able to withstand physical demands of the job.

Organization

Mercedes-Benz Manhattan, Inc.

Primary Location

United States of America-New York-New York

Work Locations

770 11th Avenue 770 11th Avenue New York 10019