Digital Vehicle Concierge - Luxury Car Demos & Delivery

Selectrucks; New York (NY); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Mercedes-Benz Manhattan, Inc. is seeking a Product Concierge – Digital Retail to deliver outstanding virtual and physical vehicle deliveries for new and pre-owned Mercedes-Benz vehicles, ensuring customers begin ownership with full knowledge of their vehicle features.

You will educate customers on high-tech features, assist with digital sales, and follow up to answer questions, set up MercedesMe Connect, and support the delivery process at the Manhattan location.

Formación

• High School Diploma (GED) or equivalent work experience.
• Must be able to work evenings and weekends or work on call.
• Work Holidays when required.
• Must have valid driver's license.
• Ability to perform in fast paced environment.
• Must have the desire and capability to turn a frustrated customer into a happy customer.
• Must have superior communication skills (both written and verbal).
• Must successfully complete recommended Product Concierge training and maintain required Standards of Excellence status.
• Adhere to and utilize company guidelines and policies.
• Solutions- and detail-oriented.
• Maintain professional appearance at all times.
• Be able to withstand physical demands of the job.

Responsabilidades

• Educate customers and ensure strong comfort with high-tech vehicle features.
• Demonstrate navigation, entertainment, communication, safety, and performance systems.
• Prepare vehicles per pre-delivery checklist and customize settings for customers.
• Follow up 1–2 days after delivery to answer questions or do a second delivery.
• Direct customers to additional information resources.
• Set up MercedesMe Connect before customer departure.
• Assist Digital Sales team with test drives.
• Assist returning customers with vehicle technologies.
• Follow up for referrals and repeat business.
• Maintain required Standards of Excellence certification.

Conocimientos

Communication skills

Customer service

Multi-tasking

Training readiness

Educación

High School Diploma (GED) or equivalent work experience

Descripción del empleo

Mercedes-Benz Manhattan, Inc. is seeking a Product Concierge – Digital Retail to deliver outstanding virtual and physical vehicle deliveries for new and pre-owned Mercedes-Benz vehicles, ensuring customers begin ownership with full knowledge of their vehicle features.

You will educate customers on high-tech features, assist with digital sales, and follow up to answer questions, set up MercedesMe Connect, and support the delivery process at the Manhattan location.