Product Concierge New York, 770 11th Avenue Start from: immediately

Mercedes-Benz Group; New York (NY); On-site; USD 30,000 - 39,000; Full time

Job summary

Mercedes-Benz Group is seeking a Product Concierge – Digital Retail in New York to perform outstanding vehicle deliveries both virtual and physical for new and pre-owned vehicles. You will educate customers on high-tech features, demonstrate capabilities, and ensure a smooth handover with personalized settings and MercedesMe Connect activation.

You will support the Digital Sales team with test drives and assist returning customers with vehicle technologies, maintaining Standards of Excellence

Qualifications

• Must have superior communication skills (written and verbal).
• Ability to perform in a fast paced environment.
• Must possess a valid driver’s license.

Responsibilities

• Educate customers and ensure they are comfortable with high-tech features of the vehicle.
• Demonstrate navigation, entertainment, connectivity and safety features to customers.
• Deliver vehicles following pre-delivery checklists and personalize settings for customers.
• Set up MercedesMe Connect and activate vehicle before customer departure.
• Assist Digital Sales with test drives and support returning customers with vehicle technologies.

Skills

Superior communication

Customer service

Fast-paced environment

Problem solving

Education

High school diploma

Job description

Tasks

The mission of the Mercedes-Benz Product Concierge – Digital Retail is to perform outstanding vehicle deliveries – both virtual and physical for new car and pre-owned vehicles, to ensure customers begin their ownership experience with full knowledge of their vehicle’s operation.

Responsibilties

The Mercedes-Benz Product Concierge – Digital Retail must provide a consistently outstanding brand and customer experience through consistently excellent preparation, attitude, and teamwork.

The MBM Product Concierge – Digital Retail performs customer-centric deliveries to create an elevated experience for Mercedes-Benz owners.

• Properly educates customers and ensure that they have a strong level of comfort with the operation of the high-tech features and functions of their new vehicle.
• Utilizes expertise and teaching skills to clearly demonstrate and explain high-technology features like navigation systems, entertainment and communication systems, and advanced safety and performance features.
• Delivers vehicles to customers ensuring that vehicle has met all pre-delivery checklist requirements, programming personalized settings prior to customer delivery, setting expectations for length of delivery, assessing customer knowledge and priorities to personalize delivery, explaining and demonstrating vehicle features and technologies while focusing on customer comfort level and retention.
• Follows up with customers within one to two days after delivery to answer questions or conduct a second delivery to teach additional feature operations.
• Direct customers to additional information resources.
• Set up with customer MercedesMe Connect- ensure vehicle is active prior to customer leaving.
• Assist Digital Sales team with test drives.
• Assist returning customers with technologies in their vehicles.
• Follow up with customers to obtain referrals and repeat business.
• Maintain required Standards of Excellence certification status.
• Must be able to commute to and from location of Manhattan dealership.

Qualifications

• High School Diploma (GED) or equivalent work experience
• Must be able to work evenings and weekends or work on call
• Work Holidays when required.
• Must have valid driver's license.
• Ability to perform in fast paced environment.
• Must have the desire and capability to turn a frustrated customer into a happy customer.
• Must have superior communication skills (both written and verbal).
• Must successfully complete recommended Product Concierge training and maintain required Standards of Excellence status.
• Adhere to and utilize company guidelines and policies.
• Solutions- and detail-oriented.
• Maintain professional appearance at all times.
• Be able to withstand physical demands of the job.