Digital Vehicle Concierge: High-Tech Demos & Delivery

Mercedes-Benz Manhattan, Inc.; New York (NY); On-site; USD 28,000 - 44,000; Full time

Job summary

Mercedes-Benz Manhattan, Inc. is seeking a Product Concierge – Digital Retail to deliver high-touch vehicle handovers, both virtually and in-person, ensuring customers understand operation of high-tech features. You will educate clients and personalize demonstrations, driving an elevated ownership experience.

The role emphasizes strong communication, flexibility to work evenings/weekends, and ongoing engagement with customers to maximize satisfaction and referrals.

Qualifications

• High School Diploma (GED) or equivalent work experience.
• Must be able to work evenings and weekends or work on call.
• Must have valid driver's license.
• Ability to perform in fast paced environment.
• Must have the desire and capability to turn a frustrated customer into a happy customer.
• Must have superior communication skills (both written and verbal).
• Must successfully complete recommended Product Concierge training and maintain required Standards of Excellence status.
• Adhere to and utilize company guidelines and policies.
• Solutions- and detail-oriented.
• Maintain professional appearance at all times.
• Be able to withstand physical demands of the job.

Responsibilities

• Educate customers on high-tech vehicle features and ensure comfort with operation.
• Demonstrate navigation, entertainment, communication, and safety features.
• Deliver vehicles, complete pre-delivery checklists, and set personalized settings.
• Follow up with customers 1–2 days after delivery to answer questions or arrange second delivery if needed.
• Direct customers to additional information resources.
• Set up MercedesMe Connect and ensure active status before departure.
• Assist Digital Sales with test drives and returning customers with vehicle technologies.
• Follow up for referrals and repeat business.
• Maintain Standards of Excellence certification status.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

High School Diploma (GED) or equivalent

Job description

Mercedes-Benz Manhattan, Inc. is seeking a Product Concierge – Digital Retail to deliver high-touch vehicle handovers, both virtually and in-person, ensuring customers understand operation of high-tech features. You will educate clients and personalize demonstrations, driving an elevated ownership experience.

The role emphasizes strong communication, flexibility to work evenings/weekends, and ongoing engagement with customers to maximize satisfaction and referrals.