Product Complaints & CAPA Investigator

Insight Global; Mundelein (IL); Hybrid; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A medical device company in Mundelein, IL is seeking a mid-senior level Product Complaints Technician for a 6-month contract. The role involves reviewing and remediating product complaints, conducting investigations, and ensuring compliance with regulatory standards. Candidates should possess a bachelor's degree in engineering or a related field, along with experience in regulated industries. A strong initiative and critical thinking skills are essential. The position offers benefits like medical and vision insurance and a 401(k).

Qualifications

• 1-2+ years of experience in a product complaint role.
• Experience in a regulated industry (pharmaceutical/medical device/food).
• Strong initiative and eagerness to solve problems.

Responsibilities

• Review historical product complaints for completeness and compliance.
• Conduct investigations using historical records and data.
• Analyze findings to ensure accurate root cause and draft updates.

Skills

Root cause analysis

Strong time management

Communication skills

Critical thinking skills

Education

Bachelor's degree in engineering or related

Job description

A medical device company in Mundelein, IL is seeking a mid-senior level Product Complaints Technician for a 6-month contract. The role involves reviewing and remediating product complaints, conducting investigations, and ensuring compliance with regulatory standards. Candidates should possess a bachelor's degree in engineering or a related field, along with experience in regulated industries. A strong initiative and critical thinking skills are essential. The position offers benefits like medical and vision insurance and a 401(k).