Product Complaint Technician

Insight Global; Mundelein (IL); Hybrid; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A medical device company in Mundelein, IL is seeking a mid-senior level Product Complaints Technician for a 6-month contract. The role involves reviewing and remediating product complaints, conducting investigations, and ensuring compliance with regulatory standards. Candidates should possess a bachelor's degree in engineering or a related field, along with experience in regulated industries. A strong initiative and critical thinking skills are essential. The position offers benefits like medical and vision insurance and a 401(k).

Qualifications

• 1-2+ years of experience in a product complaint role.
• Experience in a regulated industry (pharmaceutical/medical device/food).
• Strong initiative and eagerness to solve problems.

Responsibilities

• Review historical product complaints for completeness and compliance.
• Conduct investigations using historical records and data.
• Analyze findings to ensure accurate root cause and draft updates.

Skills

Root cause analysis

Strong time management

Communication skills

Critical thinking skills

Education

Bachelor's degree in engineering or related

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$25.00/hr - $28.00/hr

Openings: 3-5

Location: Mundelein, IL (3x days onsite, hybrid)

Duration: 6‑month contract, possible extension or hire

Pay Rate: $25‑28/hr

Start Date: ASAP

Requirements

• Bachelor's degree in engineering or related.
• 1‑2+ years of working in a product complaint role or related (investigating complaints, NOT intaking them).
• Experience with root cause analysis, CAPA process, evaluating cause and defect codes, etc.
• Experience in a regulated industry (pharmaceutical / medical device / food and beverage industry).
• Must have strong initiative, a drive to solve problems, and eagerness to learn new things.
• Strong time management skills, communication skills, and critical thinking skills.

Insight Global is seeking a qualified Product Complaints Technician to join an established medical device company in Mundelein, IL. This individual will be responsible for a large-scale remediation project. Their responsibilities will include a full review of cause and defect codes during complaint investigations and addressing reportability and correcting major systemic issues.

Responsibilities

• Review and remediate historical product complaints to ensure completeness, accuracy, and compliance with updated regulatory and internal standards.
• Conduct retrospective investigations utilizing available data sources such as historical records, sample evaluations, image reviews, and trend analyses.
• Analyze updated investigation findings to ensure accurate root cause and draft clear, concise complaint updates based on results.
• Prepare and revise complaint records, including analysis summaries, closure statements, and remediation justifications.
• Apply updated procedural guidelines to identify complaints requiring escalation, including initiation of Corrective Action and Preventive Action (CAPA), Supplier Corrective Action Requests (SCAR), or Health Hazard Evaluations (HHE), based on trend analysis and reclassification outcomes.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

• Analyst, Quality Assurance, and Strategy/Planning
• Medical Equipment Manufacturing

Benefits

• Medical insurance
• Vision insurance
• 401(k)

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