Medical Device Complaints Analyst & Investigator

Integrated Resources Inc.; Irvine (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading company is seeking a Complaints Coding Specialist to manage and analyze customer complaints in the medical device sector. This role involves evaluating complaints from a technical perspective, ensuring regulatory compliance, and producing reports. Candidates should have a Bachelor's degree in a relevant field with extensive experience in an FDA regulated industry and demonstrate advanced critical thinking and multitasking abilities.

Qualifications

• 4-6 years related experience in medical device or FDA regulated industry.
• Strong written and verbal communication skills.
• Ability to understand complex procedures.

Responsibilities

• Review and analyze customer complaints for proper coding.
• Develop dashboards and reports to ensure timely complaint processing.
• Investigate complaint trends and document findings.

Skills

Engineering fundamentals

Critical thinking

Multitasking

Communication

Attention to detail

Education

Bachelor’s Degree in Science, Engineering, Nursing, Biology, Chemistry or related field

Tools

Siebel Complaint Management System

Job description

A leading company is seeking a Complaints Coding Specialist to manage and analyze customer complaints in the medical device sector. This role involves evaluating complaints from a technical perspective, ensuring regulatory compliance, and producing reports. Candidates should have a Bachelor's degree in a relevant field with extensive experience in an FDA regulated industry and demonstrate advanced critical thinking and multitasking abilities.