Product Adoption & Training Specialist

Vizient, Inc; Chicago (IL); On-site; USD 69,000 - 116,000; Full time

Job summary

Vizient, Inc in Irving, Texas, with offices across the United States, seeks a client services professional to support onboarding, engagement and product adoption initiatives in collaboration with internal teams.

You will provide analytical product support, develop training resources, deliver virtual trainings and webinars, manage client access, monitor industry trends, and work cross-functionally to enhance adoption and value realization.

Responsibilities

• Support client onboarding, engagement, and product adoption initiatives in collaboration with internal teams.
• Provide analytical product support through inquiry resolution, trend monitoring, and issue escalation.
• Address client questions regarding CDB functionality, content, and utilization.
• Develop and maintain training resources, including user guides, one-pagers, and frequently asked questions.
• Deliver virtual training sessions, individual consultations, and webinars to strengthen client understanding and utilization of CDB functionality.
• Manage client access and provide timely product support to ensure a positive client experience.
• Monitor healthcare industry trends and incorporate relevant insights into client education and product guidance.
• Collaborate with cross-functional teams to identify opportunities for improved product adoption, client engagement, and value realization.

Job description

Vizient, Inc in Irving, Texas, with offices across the United States, seeks a client services professional to support onboarding, engagement and product adoption initiatives in collaboration with internal teams.

You will provide analytical product support, develop training resources, deliver virtual trainings and webinars, manage client access, monitor industry trends, and work cross-functionally to enhance adoption and value realization.