Product Adoption & Training Specialist

Vizient, Inc.; Irving (TX); On-site; USD 69,000 - 116,000; Full time

Job summary

Vizient, Inc. is seeking a dedicated Onboarding and Client Support professional in Irving, TX to help clients adopt our CDB platform. The role involves coordinating with internal teams, delivering virtual trainings, resolving product inquiries, and creating user guides to ensure a positive client experience.

You will monitor industry trends, develop training resources, and collaborate across functions to identify opportunities for improving product adoption and client value realization.

Qualifications

• Responsibilities include supporting client onboarding, engagement and product adoption, providing analytical product support, addressing client questions about CDB functionality, developing training resources, delivering training sessions, webinars and consultations, managing client access and monitoring industry trends.

Responsibilities

• Support client onboarding, engagement, and product adoption initiatives in collaboration with internal teams.
• Provide analytical product support through inquiry resolution, trend monitoring, and issue escalation.
• Address client questions regarding CDB functionality, content, and utilization.
• Develop and maintain training resources, including user guides, one-pagers, and frequently asked questions.
• Deliver virtual training sessions, individual consultations, and webinars to strengthen client understanding and utilization of CDB functionality.
• Manage client access and provide timely product support to ensure a positive client experience.
• Monitor healthcare industry trends and incorporate relevant insights into client education and product guidance.
• Collaborate with cross-functional teams to identify opportunities for improved product adoption, client engagement, and value realization.

Job description

Vizient, Inc. is seeking a dedicated Onboarding and Client Support professional in Irving, TX to help clients adopt our CDB platform. The role involves coordinating with internal teams, delivering virtual trainings, resolving product inquiries, and creating user guides to ensure a positive client experience.

You will monitor industry trends, develop training resources, and collaborate across functions to identify opportunities for improving product adoption and client value realization.