Client Success & Product Training Specialist

Vizient; Chicago (IL); On-site; USD 69,000 - 116,000; Full time

Job summary

Vizient in Chicago is seeking a client onboarding and product adoption specialist to join our team. You will support onboarding, deliver virtual trainings, create user guides, and collaborate with cross-functional groups to improve client engagement and value realization.

Responsibilities include resolving inquiries about CDB functionality, monitoring trends, and developing training resources. The role offers incentive eligibility and a comprehensive benefits plan.

Responsibilities

• Support client onboarding, engagement, and product adoption initiatives in collaboration with internal teams.
• Provide analytical product support through inquiry resolution, trend monitoring, and issue escalation.
• Address client questions regarding CDB functionality, content, and utilization.
• Develop and maintain training resources, including user guides, one-pagers, and frequently asked questions.
• Deliver virtual training sessions, individual consultations, and webinars to strengthen client understanding and utilization of CDB functionality.
• Manage client access and provide timely product support to ensure a positive client experience.
• Monitor healthcare industry trends and incorporate relevant insights into client education and product guidance.
• Collaborate with cross-functional teams to identify opportunities for improved product adoption, client engagement, and value realization.

Job description

Vizient in Chicago is seeking a client onboarding and product adoption specialist to join our team. You will support onboarding, deliver virtual trainings, create user guides, and collaborate with cross-functional groups to improve client engagement and value realization.

Responsibilities include resolving inquiries about CDB functionality, monitoring trends, and developing training resources. The role offers incentive eligibility and a comprehensive benefits plan.