Product Adoption & Training Specialist

Vizient, Inc.

Chicago (IL)

Presencial

USD 69.000 - 116.000

Jornada completa

Hace 6 días

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Descripción de la vacante

Vizient, Inc. in Chicago seeks a client-facing product support specialist to drive onboarding, engagement, and adoption of CDB functionality.

You will deliver analytical product support, resolve inquiries, monitor trends, and escalate issues to internal teams to ensure a positive client experience. You will create training materials, host virtual sessions and webinars, manage client access, and collaborate with cross-functional teams to identify opportunities for improved adoption and value

Responsabilidades

Support client onboarding, engagement, and product adoption initiatives in collaboration with internal teams.
Provide analytical product support through inquiry resolution, trend monitoring, and issue escalation.
Address client questions regarding CDB functionality, content, and utilization.
Develop and maintain training resources, including user guides, one-pagers, and frequently asked questions.
Deliver virtual training sessions, individual consultations, and webinars to strengthen client understanding and utilization of CDB functionality.
Manage client access and provide timely product support to ensure a positive client experience.
Monitor healthcare industry trends and incorporate relevant insights into client education and product guidance.
Collaborate with cross-functional teams to identify opportunities for improved product adoption, client engagement, and value realization.