Product Advisor

Vizient, Inc.; Chicago (IL); Vor Ort; USD 69.000 - 116.000; Vollzeit

Zusammenfassung

Vizient, Inc. in Chicago seeks a client-facing product support specialist to drive onboarding, engagement, and adoption of CDB functionality.

You will deliver analytical product support, resolve inquiries, monitor trends, and escalate issues to internal teams to ensure a positive client experience. You will create training materials, host virtual sessions and webinars, manage client access, and collaborate with cross-functional teams to identify opportunities for improved adoption and value

Aufgaben

• Support client onboarding, engagement, and product adoption initiatives in collaboration with internal teams.
• Provide analytical product support through inquiry resolution, trend monitoring, and issue escalation.
• Address client questions regarding CDB functionality, content, and utilization.
• Develop and maintain training resources, including user guides, one-pagers, and frequently asked questions.
• Deliver virtual training sessions, individual consultations, and webinars to strengthen client understanding and utilization of CDB functionality.
• Manage client access and provide timely product support to ensure a positive client experience.
• Monitor healthcare industry trends and incorporate relevant insights into client education and product guidance.
• Collaborate with cross-functional teams to identify opportunities for improved product adoption, client engagement, and value realization.

Jobbeschreibung

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Responsibilities:

• Support client onboarding, engagement, and product adoption initiatives in collaboration with internal teams.
• Provide analytical product support through inquiry resolution, trend monitoring, and issue escalation.
• Address client questions regarding CDB functionality, content, and utilization.
• Develop and maintain training resources, including user guides, one-pagers, and frequently asked questions.
• Deliver virtual training sessions, individual consultations, and webinars to strengthen client understanding and utilization of CDB functionality.
• Manage client access and provide timely product support to ensure a positive client experience.
• Monitor healthcare industry trends and incorporate relevant insights into client education and product guidance.
• Collaborate with cross-functional teams to identify opportunities for improved product adoption, client engagement, and value realization.

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $68,500.00 to $116,300.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.