Procurement & Order Specialist: Impactful Customer Focus

Eastern Communications; Marshalltown (IA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k and company match

Paid holidays and vacation

Parental leave

Job summary

Eastern Communications, a national provider with a focus on critical infrastructure, is seeking a Customer Success team member in Marshalltown, IA. This role handles purchase orders, quotes, returns, and post-sale coordination between customers and vendors to ensure smooth fulfillment.

The position emphasizes strong communication, problem solving, and the ability to manage multiple tasks in a fast-paced environment, with opportunities for growth and professional training.

Qualifications

• Bachelor's degree required.
• 1–2 years' procurement or operations experience with strong customer conflict resolution.
• Strong critical thinking and analytical skills to assess ambiguous situations.

Responsibilities

• Process incoming purchase orders and generate quotes.
• Coordinate with sales and operations to ensure timely, accurate service.
• Respond to emails and calls, escalating issues as needed.

Skills

Customer service

Conflict resolution

Multi-tasking

Analytical thinking

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Eastern Communications, a national provider with a focus on critical infrastructure, is seeking a Customer Success team member in Marshalltown, IA. This role handles purchase orders, quotes, returns, and post-sale coordination between customers and vendors to ensure smooth fulfillment.

The position emphasizes strong communication, problem solving, and the ability to manage multiple tasks in a fast-paced environment, with opportunities for growth and professional training.