Customer Care Specialist — Product-Savvy Support & Orders

MARSHALLTOWN; Marshalltown (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

MARSHALLTOWN is seeking a Customer Care Specialist in Marshalltown, IA, to support its construction tools and equipment brand. The role focuses on handling customer questions, processing orders, and applying product knowledge to aid customers.

The ideal candidate has a business-focused degree and prior customer service experience, with strong communication skills and the ability to manage multiple tasks in a collaborative environment. Equal opportunity employer committed to diversity.

Qualifications

• Degree in business management or general business.
• Experience in Windows-based environments including Outlook, Word, Excel and PowerPoint.
• Excellent interpersonal and communication skills at all levels.
• Ability to organize and manage multiple priorities with high accuracy.
• Team orientation to support department success.
• Collaborative working style and proactive attitude.

Responsibilities

• Respond to customer questions and product inquiries.
• Process sales orders, quotes and reconcile discrepancies.
• Have in-depth knowledge of all products to assist with selection and applications.
• Provide timely responses to customers using analytical and problem-solving skills.
• Assist in handling resolution of freight discrepancies and warranty items.

Skills

Interpersonal communication

Self-starter

Team oriented

Organizational skills

Education

Business degree (business management or general)

Job description

MARSHALLTOWN is seeking a Customer Care Specialist in Marshalltown, IA, to support its construction tools and equipment brand. The role focuses on handling customer questions, processing orders, and applying product knowledge to aid customers.

The ideal candidate has a business-focused degree and prior customer service experience, with strong communication skills and the ability to manage multiple tasks in a collaborative environment. Equal opportunity employer committed to diversity.