Procurement Customer Service Advisor/Administrator

Confidential; United States; Remote; USD 26,000 - 35,000; Full time

Job summary

Confidential is seeking a Procurement Customer Service Advisor/Administrator to support the Property Procurement Team on a temporary basis for 3–6 months. The role is fully remote and open to candidates anywhere in the UK, paying £16.10 per hour for a 40-hour week.

The role focuses on administration and customer service, managing new enquiries and the property estate, maintaining accurate records, and coordinating visits for Procurement Officers within a collaborative team.

Qualifications

• Strong administrative and customer service experience.
• Excellent written and verbal communication skills.
• Confident and professional telephone manner.
• Strong organisational abilities with multitasking.
• Good attention to detail and accurate record keeping.
• Confident using databases and IT systems.

Responsibilities

• Provide administrative and customer service support to the Property Procurement Team.
• Manage enquiries from landlords and agents by phone and email.
• Keep customers updated on the progress of their properties.
• Maintain accurate databases and records.
• Coordinate property visits for Procurement Officers.
• Liaise with internal teams to support the procurement process.
• Support the management of the existing property estate.
• Build positive relationships with landlords, agents and colleagues.
• Follow company policies, confidentiality and data protection requirements.

Skills

Administrative skills

Customer service

Telephone manner

Organisational skills

Attention to detail

Database usage

Tools

Databases

IT systems

Job description

Job Title: Procurement Customer Service Advisor/Administrator Location: Fully remote candidates can be based anywhere in the UK Salary: £16.10 per hour Hours: Monday Friday, 40 hours per week (8.30am 5.00pm) Contract Type: Temporary 3-6 months

About the Role

Our client, a leading provider of housing solutions, is seeking a Procurement Customer Service Advisor/Administrator to join their Property Procurement Team on a temporary basis for 3-6 months.

This is an administration and customer service-focused role, supporting the Procurement Team with new business enquiries and the existing property estate. You will be responsible for maintaining accurate records, keeping landlords and agents updated and coordinating property visits for Procurement Officers.

Key Responsibilities

• - Provide administrative and customer service support to the Property Procurement Team.
• - Manage enquiries from landlords and agents by phone and email.
• - Keep customers updated on the progress of their properties.
• - Maintain accurate databases and records.
• - Coordinate property visits for Procurement Officers.
• - Liaise with internal teams to support the procurement process.
• - Support the management of the existing property estate.
• - Build positive relationships with landlords, agents and colleagues.
• - Follow company policies, confidentiality and data protection requirements.

Required Skills

• - Strong administrative and customer service skills.
• - Excellent written and verbal communication skills.
• - Confident and professional telephone manner.
• - Strong organisational skills with the ability to manage multiple priorities.
• - Good attention to detail and accurate record keeping.
• - Confident using databases and IT systems.

Additional Information

The successful applicant MUST HOLD A CURRENT ENHANCED DBS CERTIFICATE REGISTERED ON THE UPDATE SERVICE.