Proctor & Testing Services Specialist (Evenings)

College-of-Lake-Count; Vernon Hills (IL); On-site; USD 28,000 - 33,000; Part time

Job summary

College of Lake County is seeking a Testing Specialist to assist in coordinating testing services at the Grayslake and Lakeshore campuses. You will administer exams, ensure security, score and report results, and maintain records while delivering excellent customer service.

The role requires an Associate’s or Bachelor’s degree with related experience, strong communication, and the ability to work with diverse students and staff in a higher-education setting; scheduling includes evenings and

Qualifications

• Associate's Degree +3 years of related experience or Bachelor's Degree +2 years of related experience.
• Proficiency with word processing, spreadsheets, databases, various software programs, and computer troubleshooting.
• Good organizational, communication, and customer service skills.
• Ability to work effectively with diverse cultures, language groups, and abilities in a community college setting.

Responsibilities

• Student/Customer Service - 40%: provide clear instructions and information for testing participants and staff; interact with staff, faculty, external testing services, and partners to ensure efficient delivery of testing services.
• Project and Process Management - 30%: supervise/coordinating testing services, placement testing, make-up/online exams including accommodated testing and professional certification exams.
• Technology Support - 15%: resolve technical/testing software issues with IT and external support; maintain proficiency in relevant tech like RegisterBlast, Zoom, Canvas, and NetSupport.
• Other - 5%: update training manuals; maintain inventory; perform related duties as assigned.

Skills

Word processing

Spreadsheets

Databases

Microsoft apps

Troubleshooting

Education

Associate's Degree +3 years experience

Bachelor’s Degree +2 years experience

Tools

RegisterBlast

Zoom

Microsoft applications

Canvas

NetSupport

Job description

College of Lake County is seeking a Testing Specialist to assist in coordinating testing services at the Grayslake and Lakeshore campuses. You will administer exams, ensure security, score and report results, and maintain records while delivering excellent customer service.

The role requires an Associate’s or Bachelor’s degree with related experience, strong communication, and the ability to work with diverse students and staff in a higher-education setting; scheduling includes evenings and