Processing Lead: eBay Ops & Team Coach

Collectors Universe Inc.; Santa Ana (CA); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Health Insurance

401K Matching Plan

Paid Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Team Building Activities

Job summary

Collectors Universe Inc. is seeking an Authentication Guarantee Team Lead to oversee daily eBay operations from our Santa Ana, CA office. You will coach the team, monitor performance, and ensure accuracy across submissions, while upholding collector-first standards.

The role emphasizes integrity, clear communication, meticulous attention to detail, and collaborative problem solving in a fast-paced environment.

Qualifications

• 4-6 years of hands-on experience in collectibles grading or authentication.
• Strong integrity and ethical decision making.
• Excellent written and verbal communication.
• Decisive, emotionally intelligent problem-solver.
• Highly organized with meticulous attention to detail.
• Conflict resolution and coaching skills.
• Ability to thrive in fast-paced environments.
• High school diploma or equivalent.

Responsibilities

• Support and oversee daily eBay operations and ensure accuracy.
• Monitor team performance and report metrics.
• Provide coaching and feedback to foster growth.
• Set clear team goals with leadership.
• Recognize high performance and reward achievements.
• Collaborate with internal and external partners.
• Facilitate huddles and manage inventory.
• Lead by example and enforce company policies.

Skills

Leadership

Integrity

Communication

Problem-solving

Organization

Teamwork

Education

High school diploma or equivalent

Job description

Collectors Universe Inc. is seeking an Authentication Guarantee Team Lead to oversee daily eBay operations from our Santa Ana, CA office. You will coach the team, monitor performance, and ensure accuracy across submissions, while upholding collector-first standards.

The role emphasizes integrity, clear communication, meticulous attention to detail, and collaborative problem solving in a fast-paced environment.