eBay Operations Lead - Collectibles & Team Coach

Collectors Universe, Inc.; California (MO); Sur place; USD 32 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Résumé du poste

Collectors Universe, Inc. is seeking a team-oriented operations specialist to drive daily eBay workflows, align with collectors’ needs, and maintain high accuracy. You will monitor performance metrics, coach staff, and collaborate with partners to ensure smooth submissions and ship schedules.

The role requires strong communication, integrity, and attention to detail in a fast-paced environment, with a focus on continuous improvement and career growth for the team.

Qualifications

• High school diploma or equivalent preferred.
• Experience in collectibles handling or shipping is a plus.
• Excellent written and verbal communication.

Responsabilités

• Support and oversee daily eBay operations, ensuring we work backwards from collector needs and maintain high standards.
• Monitor team performance and report on metrics, providing accurate data for decisions.
• Listen to team members, resolve conflicts with empathy, and escalate when needed.
• Set clear team goals with supervisors and eBay leadership, starting with why to align on objectives.
• Recognize high performance and reward accomplishments, reinforcing excellence.
• Identify training needs and coach teammates for continuous learning and long-term careers.
• Share challenges transparently to address issues early and effectively.
• Collaborate with internal and external partners for seamless operations aligned with our mission.
• Facilitate huddles, manage inventory/cycle counts, and reassign duties as needed.
• Lead by example and enforce company policies, including safety and attendance.

Connaissances

Integrity

Communication

Conflict resolution

Teamwork

Attention to detail

Punctuality

Formation

High school diploma or equivalent

Description du poste

Collectors Universe, Inc. is seeking a team-oriented operations specialist to drive daily eBay workflows, align with collectors’ needs, and maintain high accuracy. You will monitor performance metrics, coach staff, and collaborate with partners to ensure smooth submissions and ship schedules.

The role requires strong communication, integrity, and attention to detail in a fast-paced environment, with a focus on continuous improvement and career growth for the team.