Processing Lead

Collectors Universe, Inc.; California (MO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors Universe, Inc. is seeking a team-oriented operations specialist to drive daily eBay workflows, align with collectors’ needs, and maintain high accuracy. You will monitor performance metrics, coach staff, and collaborate with partners to ensure smooth submissions and ship schedules.

The role requires strong communication, integrity, and attention to detail in a fast-paced environment, with a focus on continuous improvement and career growth for the team.

Qualifications

• High school diploma or equivalent preferred.
• Experience in collectibles handling or shipping is a plus.
• Excellent written and verbal communication.

Responsibilities

• Support and oversee daily eBay operations, ensuring we work backwards from collector needs and maintain high standards.
• Monitor team performance and report on metrics, providing accurate data for decisions.
• Listen to team members, resolve conflicts with empathy, and escalate when needed.
• Set clear team goals with supervisors and eBay leadership, starting with why to align on objectives.
• Recognize high performance and reward accomplishments, reinforcing excellence.
• Identify training needs and coach teammates for continuous learning and long-term careers.
• Share challenges transparently to address issues early and effectively.
• Collaborate with internal and external partners for seamless operations aligned with our mission.
• Facilitate huddles, manage inventory/cycle counts, and reassign duties as needed.
• Lead by example and enforce company policies, including safety and attendance.

Skills

Integrity

Communication

Conflict resolution

Teamwork

Attention to detail

Punctuality

Education

High school diploma or equivalent

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

What You'll Do:

• Support and oversee daily eBay operations, ensuring we work backwards from collector needs and maintain the highest standards—because getting it right is non-negotiable
• Monitor team performance and report on metrics (exceptions tracking, inbound/outbound mail, accuracy), providing accurate data for informed decisions
• Seek feedback early and often—listen to team members, resolve conflicts with empathy, elevate when necessary, and always assume positive intent
• Set clear team goals with supervisors and eBay leadership, starting with why to ensure everyone understands the goal and problem we're solving
• Recognize high performance and reward accomplishments, reinforcing our culture of excellence
• Discover training needs and provide coaching that fosters continuous learning and helps team members pursue long-term careers
• Put the skunk on the table—share challenges transparently and early to address issues before they ...
• Collaborate with internal and external partners to ensure seamless operations aligned with our collector-first mission
• Facilitate huddles, manage inventory/cycle counts, and reassign duties as needed
• Lead by example and champion all company policies, including safety, attendance, and security

Who You Are:

• 4-6 years of experience in a hands-on role in collectibles grading or authentication, fragile item handling, mail processing or shipping, or as an art or antiques handler or technician or similar position
• Leads with Integrity—makes honest, ethical decisions because trust is our brand
• Kind and respectful—assumes positive intent, provides constructive feedback, and creates an inclusive environment
• Exceptional communicator (written and verbal) who articulates ideas clearly and justifies decisions confidently
• Decisive problem-solver with high emotional intelligence who Plays to Win the Game through long-term thinking
• Highly organized and detail-oriented with focused attention—you 'sweat the small stuff' and conduct research meticulously
• Effective at conflict resolution, breaks down problems into foundational truths, and questions assumptions
• Empowers teams through coaching, fostering continuous learning, and encouraging knowledge sharing
• Thrives in fast-paced environments, delegates effectively, and maintains a positive attitude
• Punctual, prepared, responsible, and adaptable with strong teamwork skills
• High school diploma or equivalent education background preferred, or equivalent work experience

Physical Demands:

Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.

Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.

Hand Use: Regular hand use for various tasks.

Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.

Receiving and Inspecting Submissions: Ability to receive, and in some departments inspect, submissions. Ability to use a sharp blade and retrieve submissions from packaging.

Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Range:

The hourly range for this position is $23 - $26. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.