Service of Process Coordinator

Array; California; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

People-Focused Culture

Quarterly Incentives

Comprehensive Benefits

401k & Wellbeing

Paid Time Off

Career Growth

Job summary

Array is seeking a Service of Process Coordinator to manage the processing, dispatching, tracking, and completion of legal document service requests. You will receive SOP orders, assign them to field servers, monitor progress, and maintain thorough documentation for both successful and unsuccessful serves.

The role involves providing clients with signed Proof of Service, issuing Non-Service Affidavits when necessary, and ensuring completed jobs are properly forwarded to billing with accurate

Qualifications

• Familiarity with Service of Process laws, rules and compliance requirements.
• Strong phone communication skills and ability to interact professionally with servers and clients.
• Ability to manage a high-volume workflow with accuracy and responsiveness.
• Typing 45+ WPM with strong attention to detail.
• Experience in records retrieval, fieldwork, or legal services preferred.

Responsibilities

• Receive and review incoming SOP orders from Client Services.
• Dispatch orders to the designated field process server using Serve Manager or DAS.
• Track order status and follow up with servers for timely updates.
• Provide clients with signed Proof of Service for successful serves.
• Issue and send Non-Service Affidavits when service is unsuccessful.
• Forward completed and documented jobs to billing once client confirmation is received.

Skills

SOP law familiarity

Phone communication

High-volume workflow

Typing 45+ WPM

Records retrieval experience

Tools

Serve Manager

DAS

Job description

Array is seeking a Service of Process Coordinator to manage the processing, dispatching, tracking, and completion of legal document service requests. You will receive SOP orders, assign them to field servers, monitor progress, and maintain thorough documentation for both successful and unsuccessful serves.

The role involves providing clients with signed Proof of Service, issuing Non-Service Affidavits when necessary, and ensuring completed jobs are properly forwarded to billing with accurate